Andover Continuum Programmer Andover Continuum Programmer, preferably someone with both Temperature Control and Security experience, but would be interested in talking to someone with either skill. Carrier Network Engineer SUMMARY: : Responsible for conducting overall system testing for Commercial Business products involving fiber access solutions. : Interoperability testing in lab site to include multiple configurations of Cisco Routers and Switches and other vendor hardware to interoperate with Cisco's solutions. : Coordinates with network equipment vendors to ensure current hardware and software features are available to support testing scenarios. ESSENTIAL FUNCTIONS OF THE POSITION: : Create Acceptance Test Plan (ATP) criteria. : Support Principal Engineers in all aspects of lab testing to include wiring, racking, configuration of Cisco Routers, and performing test plans. : Design and tests network solutions for use in production systems. : Responsible for the development of documentation related to protocol and architectural designs, changes, migration plans, and other technical documentation for supporting staff. : Evaluates new release codes from vendors for production. : Document and work with vendors to correct Acceptance Test failures. : Assist Operating Groups and Corporate Engineers in deployment of network solutions. : Assist Principal Engineers in assessing the readiness of specific system networks; recommends modifications necessary to deploy data and Carrier services. : Creates and manages time lines and project plans for product development of telephony related network elements and develops practices / standards. : Performs other duties as requested by supervisor SKILLS AND ABILITIES: : Must have at least 10 years experience in of cable and telecommunications industry. : Must have at least 10 years experience with hands on configurations of Cisco/Juniper network devices : Expert Knowledge in network architecture, protocols and network topology : Expert Knowledge of cable television products and services : Knowledge of related industry specifications and standards: IEEE, ANSI, SCTE, DVB, ATSC, ITU : Expert in ISIS, iBGP, eBGP routing architecture in an ISP environment. : Expert knowledge with MPLS, VPLS architectures : 10 years experience in configuration of MPLS service to include both L2 VPN's and L3 VPN's using MPLS. : 10 years experience in configuration of VPLS services to include point to point topologies, point to multipoint topologies and multipoint to multipoint topologies. : 10 years experience in configurations of ISIS and BGP routing protocols. : Expert knowledge in optical transport which includes both ROADM technology and PON architectures. : 10 years Experience with configuration of SONET (Ethernet over SONET; DSx; OCx, VCAT, LCAS) networks. : 10 years experience with Layer 2 architectures. : 10 years of Configurations of Layer 2 networks. : 10 years experience with Circuit Emulations or TDMoX technologies. : Knowledge and experience with MEF 9,MEF 14, MEF 18, MEF 22, MEF 26 : 10 years experience in Wireless (WiMax, and WiFi architectures and technologies) : Ability to analyze vendor proposals and determine the appropriateness of the recommended network solution : Ability to create a Test Plans in MS Word. : Ability to prioritize and organize effectively : Ability to read, analyze, and interpret technical journals : Ability to translate configuration specifications into working device configurations : Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) : Knowledge in network design, network architecture, protocols and network topology : Knowledge in network designing software : Knowledge of support systems for network management and element management systems Demonstrated knowledge of DOCSIS 1.0, 1.1, and 2.0; Packet Cable; and DOCSIS Set-Top Gateway. : Knowledge of implementing and managing provisioning suite (e.g., dhcp, tftp, dns, time of day) : Knowledge in using tools (e.g., network sniffers, IXIA, Spirent, EXFO) : Knowledge in remote access solutions Education : Bachelor's OR Masters degree in Engineering, Information Technology or related field. Related Work Experience : Cable MSO : Telecommunication company : Major ISP provider Certifications and/or Licenses : Valid drivers license, satisfactory driving record within Company required standards, and auto insurance : CCIE, CCNP or Juniper equivalent WORKING CONDITIONS : Office environment Travel required Exposure to moderate noise levels Analyst / Developer The Application Analyst works in a team environment developing detailed specifications outlining programming requirements. Responsible for analysis, design, and implementation of information system solutions using development methodology. Designs, codes, tests, debugs, documents and maintains these programs. Additional Skills: 3 years or more experience in : Oracle database 10g/11g experience : Strong Analytical and problem solving s kills : Data Management experience : Structured Query Language (SQL) : Microsoft SQL database 2005-2008 : Microsoft SQL reporting experience : Strong customer and technical support skills :Kronos workforce central suite 5.0 or greater experience :Windows Server 2003 experience :Strong communication skills Jr. Report Writer Looking for someone as a right to hire to handle reporting, data analysis, and such. We are looking to give someone an opportunity to start his or her career. Someone that has just finished college with little to no experience. The technical skills would be basic SQL and report writing in Crystal Reports or Microsoft Analytics, but report writing is not a firm requirement. Junior Oracle Developer 6-month contract for a candidate with 2 - 5 years of Oracle and SQL experience required. Candidate will be performing Business As Usual support while members of our team do some new development. SAP Global Trade Services The main purpose of this role is to lead the global design of this area of business. Definitely looking for a candidate with supply chain business background not an IT BA. Exposure to central purchasing model. a hands-on type team member. The role of a trainer as we will be using the train-the-trainer approach in our project. Logistics background and procurement -- with a particular focus on global logistics, inbound -- and an internal trucking fleet. Also -- just to confirm what we are looking for as far as logistics expertise: Please look for candidates that have robust business experience in trade compliance, inbound and outbound transportation that includes ocean, rail, trucking, express freight, and air freight -- Foreign Trade Zone would be a plus, as well as internal trucking. We have a separate team handling the warehouse management part of the project. This is the logistics piece that is included in the MM module. When people see MM and logistics, they may be thinking that we are asking about distribution/warehouse. But we are actually more interested in transportation and compliance - which typically resides in other modules. This is a fairly complex area of the business, and we would really benefit from someone who has managed this centrally as part of their past experience, and directly supported SAP implementations. If the candidate has procurement experience too, it would be a significant plus. Project Manager - Manage / lead entire program or service including technical solution, implementation, support and quality. Understand and direct / participate in all phases of project implementation on multiple large projects - Work independently on mid to large size projects ($700k) o High complexity o Heavy customer involvement o High profile o Heavy cross-functional involvement - Work on multiple projects simultaneously - Review project team deliverables to ensure quality (design walk-through, test results, etc.) and adherence standards requirements - Assist in managing the customer relationship with business project sponsor - Responsible for capital and expense project budget. Assist the business in capital and expense planning for projects as well. - Sets the project strategy and works with senior leaders and executives within the business in the execution of the program. - Support the innovation process with high level project planning and estimates - Transparency that produces status reports we all trust and can act upon - Core Team representative of the PMO function on projects Mandatory - Software development background - Minimum 4-8 years experience as a project / program manager - Strong communication skills and ability to work with many levels of the organization - Expert in project management / processes and / or SDLC - Proven track record of leading large complex implementation projects Desired - PMP Certified - Professional Services / Consulting Background - MIS / CIS / CS / Engineering Degree - Experience in Healthcare Industry Sr. Project Lead Essential Functions This employee will work with the ADIS group to analyze business practices, study work flows and implement technology solutions for key users. The employee must be an expert in applications development and project management and will work under general supervision, undertaking complex projects requiring specialized technical knowledge. Application development -Prepare design, technical specifications, and documentation for new applications, application enhancements, and bug fixes -Evaluate vendor software -Code, test, debug, document, and implement software applications -Design and document databases -Project management for technological and business solutions -Manage software vendors and external service providers -Coordinate activities of the project team, plan and monitor project schedules and costs, and take corrective action to stay on schedule -Cultivate and foster customer service relationship including reviewing project priorities with key users Support -Create document, schedule, and support operational activities including database backups and recoveries. -Perform support for databases including design, maintenance, performance tuning, and assurance of database integrity -This employee is expected to lead and participate in reviews of business processes, to evaluate and recommend opportunities for improvements, and to consult in re-engineering and strengthening of business processes. - Provide off hours support Work flow study and analysis of business practices -Perform analysis of business practices for new applications, application enhancements, and bug fixes -Develop an approach for analyzing effectiveness of key processes. -Perform analysis of and document business practices -Prepare impact assessment of process gaps not clearly defined by established standards and by exercising good business judgment. -Assess process strengths and weaknesses utilizing complex analysis techniques, including senior and operating management focused interviews, analytical procedures, transaction testing, bench marking of best practices across the business; and external research to determine optimal techniques for improving effectiveness and efficiency of business operations. -Elicit cooperation and support from key process owners. -Establish ongoing communication to share with process owners and senior management issues and improvement recommendations throughout the life of the project. -Serve as a catalyst for positive change. -Gain acceptance of process efficiencies and obtain senior management buy-in to the value of strong control systems in achievement of business objectives. -Communicate results in a formal project read-out presentation. -Influence senior management to champion process improvements and establish ownership of action plans at the appropriate point within the organization. -Prepare formal reports for senior management expressing an opinion on the quality of control systems and incorporating agreed solutions to process gaps. Leadership -Ensure adherence to departmental standards -Act as a source of direction, training, and guidance for less experienced staff -Supervise staff: set expectations, monitor progress, and provide formal and informal feedback -Provide guidance for professional development Required Qualifications -Undergraduate degree, current enrollment in IT degree program or equivalent experience -Demonstrated aptitude to quickly and effectively adapt to technologies outside of current experience -Significant experience with use and management of business applications in client/server or web-based environments -Excellent organizational and communication skills, both verbal and written -Ability to work with only general supervision -Ability to learn quickly and adapt to new circumstances -Ability to work extra hours and recognize the need to do so -Ability to adjust to change and demands on time Preferred Qualifications -Undergraduate degree -Prior experience in a higher education technology environment Infrastructure Engineer Title: Application & Infrastructure Architect Essential Day-to-Day Responsibilities: - Participating in project planning sessions with team members to analyze Development/Infrastructure requirements. - Working with project teams to define and design scope for each project. - Help in making recommendations for buy VS build decisions based on requirements and expected system features. - Providing design recommendations, developing and integrating programs per written specifications. - Responsible for writing moderate to complex design specifications. - Responsible for technical documentation related to Application Design, Connectivity, Networking, Data Flows, Infrastructure Resiliency, Disaster Recovery, etc. - Responsible for working with teams to Implement/Troubleshoot & resolve Infrastructure related issues. - Translating business and technical requirements into detailed design specifications for application code and modules. - Preparing and presenting status updates for various projects. - Provides assistance in researching new and emerging technologies. Works with vendors to understand technology. Evaluating new tools, technologies and platforms to be included. - Individual contributors provide specialist guidance and advice in particular technical areas, to influence direction or service quality. - May have cost responsibility for own team/project, and/or contributes to forecasting budgets and recommending expenditure without being fully accountable for them. - Identifies ways to improve the operation of own area and to achieve efficiencies and results. - Sets time frames and schedules to meet customer and business needs. Education: BS/BA in Engineering of Software discipline. Required Skills: - Good Architectural view of Distributed Infrastructures with a mix of technologies & servers. - Excellent Analytical ability - Ability to understand/simplify & document Infrastructure and/or Applications from a High Level or Detailed Design point of view. - Ability to work with a mix of teams (technical & non-technical) to Gather requirements/Design/Implement solutions. - Ability to work independently and remotely if required - Ability to take initiative to gather requirements, documentation and any such documents related to the project - Ability to translate high level business requirements into technical requirements and technical requirements into high quality code. - Good communication to peers as well as to external groups - Demonstrated problem solving skills - Ability to take ownership of issues & drive solutions forward Technical Requirements: - Technology: WebServices, Network Protocols (HTTP, FTP, etc), Broadcast/Multicast, Streaming data - Networking: Network connectivity using NICs, SANs, RAID, etc - Architecture: Database servers/Application Servers/Enterprise Bus - Design Tools: Visio - Operating Systems: Windows, UNIX (or equivalent) Desired Skills (Nice to have in addition to the Required Skills): - Languages: C, C++, Scripting (UNIX and Windows) - Experience in Real-Time High Volume systems - Financial Services or related industry System Administrator Perform application/operating system support for 4000 globally-based Windows and HP systems. Perform Corrective Action tasks to restore service for clients subscribing to services. Implement changes on production devices. Assist front-line client-supporting staff indentifying and resolving complex application and connectivity failures. Liaise with regional and global staff to ensure databases and systems are processing real-time data/news and that all emergency procedures and service restoration documentation are updated accordingly. Responsible for reporting service outages and documenting events and service outages in accordance with established procedures. Essential Day-to-Day Responsibilities: Ensuring all service checks, changes, procedures are followed as outlined in service level agreement and internal standard operating procedure. Offers solutions and suggestions for process and product improvement to management. Oversees daily activities ensuring that unit is meeting daily volume and quality standards for each position set by management. Perform miscellaneous duties as needed. Additional Information Evening Shift Resource Qualifications: Education: Bachelor's degree in Business, Information Systems, or related field required. Required Skills - Strong technical, analytical, and problem solving skills with emphasis on both process and technology to solve business problems. Demonstrated ability to work at both conceptual and detailed levels. Creative thinker with ability to think outside the box. Experience with administrating Windows-based systems in an enterprise environment. - Excellent interpersonal, consulting, and relationship management skills. Superior written and verbal communication skills to clearly document and communicate with other groups globally. - Strong achievement orientation and driven for results. - Superior knowledge of Microsoft Server Operating Systems, Microsoft Office, and Internet Protocols. - Continuously strives to build knowledge and skills; shares expertise with others. - Assesses own strengths and weaknesses; sets and achieves challenging goals. - Takes pride in work product and pays close attention to detail. Looks for ways to improve and promote quality. Monitors own and others work to ensure quality. Ability to work independently and as a Member of a Team - Reacts well under pressure and is comfortable multi-tasking in potentially high pressure situations. Desired Skills Technical Operations and/or Data Center experience a plus Working knowledge of financial markets. Experience working within an international organization. Previous leadership/supervisory experience desired. Project management experience a plus Technical writing skills. Certifications: ITIL Foundation or Practioner certified recommended Team Lead Web and Sharepoint Responsible for the coordination and completion of web and SharePoint project assignments. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Requires at least 5-7 years of experience in the field. Familiar with a variety of the field's concepts, practices, and procedures. Works well with other teams to coordinate work. Performs a variety of tasks. Leads and directs the work of others. Understands the technical aspects of the web and SharePoint solutions and tools, as well. Reports to a manager or head of a unit/department. Reason For Position: Lead design and development of several small projects SQL Developer/DBA Will need both SQL Development and SQL DBA knowledge. Probably 60% Development and 40% DBA. SQL Server Developer: (60%). 2-3 Years of OLTP and OLAP Database Design techniques. Strong knowledge in T- SQL, VB.NET, ASP.NET Strong knowledge of work experience on SQL Server stored procedures, Views, Functions. Strong Knowledge in SQL Server 2008/2005 integration services, able to develop SSIS packages from heterogeneous data sources. Strong Knowledge in SQL Server SQL Server 2008/2005 reporting services, able to develop dash board reports and executive reports with good presentation skills. Strong knowledge required in data mining and data manipulation techniques. SQL Server DBA Responsibilities: (40%). Installing and configuring SQL Server 2000/2005/2008. Strong knowledge in Backup and Restore SQL Server 2000/2005 databases. Knowledge in SQL Server clustering. Knowledge in SQL Server performance tuning techniques. Experience in code promotions to dev to UAT and UAT to Prod. Experience in working in production support environment. Needs to have Level II knowledge for SQL Development and SQL Developer work. Understanding of the windows OS will be helpful as 80% of our environment is Windows and VM. FTP, Microsoft Office, Microsoft Project, Remedy, SQL, Visio, Windows Servers (NT, 2000 Adv., 2003, etc) Groovy and Grails/Java Developer Design, implement and maintain medium sized projects and/or technology initiatives to ensure timely and cost effective flow of information to stakeholders. Provide technical consultation and training to IT associates and users. Develop customer relationships and serve as the point of contact for user support and training. :Coordinate design and implementation of evolving technical architecture using vendor supplied, existing or proposed applications. :Provide technical and/or business application consultation to customers and team members in the areas of functionality, architecture, operating systems and databases for complex application systems. :Analyze user requirements, develop functional specifications and perform gap analysis of existing information systems. Identify and resolve problems in order to provide continuous business operations. :Provide system analysis/support and guidance in testing, implementing, and troubleshooting applications for new development and on-going production support. :Test, debug and implement system solutions. Consult with users in the development of test data and review results with users. :Develop and maintain documentation of technical architecture required to provide quality application development and support, protection of data assets and support business resumption planning. :Develop and maintain effective customer relationships. :Provide training and guidance to team members and users as required. Requirements Bachelor's degree or equivalent experience 5-8 years experience in programming/systems analysis Proven experience with structured and object oriented programming, relational database design, operating systems, networking concepts, and systems integration. Ability to translate business needs and problems into systems' design and technical solutions. Competent project management skills. Demonstrates an ability to evaluate project objectives and scope for feasibility and understanding. Broad business and finance related knowledge Effective oral and written communication skills Proficient analytical and problem-solving skills Ability to work well within a team environment Ability to work independently and coordinate activities within a team Ability to multi-task Technical Requirements: Java Groovy and Grails Experience JavaScript Oracle SQL, PL/SQL HTML, CSS Linux Preferred: Master's degree and/or LOMA certification Oracle Certification 8+ years experience in programming/systems analysis Insurance industry knowledge C++ Software Engineer : Typically works on a project at a time and as a member of the project team(s). May be working on other projects at the same time. : Scope of work for self. Works on small and large, moderately complex projects that require increased skill in multiple technical environments and disciplines. : Impact is usually within the immediate project team and work is generally predictable. : For quality of own work, and possibly some accountability for more junior members of the team : For management of own time, and coaching / mentoring more junior team members. : For estimating effort required for own work, and checking other team member estimates. : Accountable for compliance with agreed policies, standards and procedures. Essential Day-to-Day Responsibilities: Participating in project planning sessions with team members to analyze development requirements. - Working with project teams to define and design scope for each project. - Help in making recommendations for buy VS build decisions based on requirements and expected system features.- Providing design recommendations, developing and integrating programs per written specifications. Occasionally responsible for writing moderate to complex design specifications.- Translating business and technical requirements into detailed design specifications for application code and modules.- Preparing and presenting status updates for various projects.- Making moderate to complex modifications to existing software applications and modules in accordance with written specifications and industry standards.- Developing software application modules using disciplined software development processes. - Unit testing and implementing application modules from multiple systems the team has developed or modified, ensuring application meets needs of client and business.- Provides assistance in researching new and emerging technologies. Works with vendors to understand technology. Evaluating new tools, technologies and platforms to be included.- Individual contributors provide specialist guidance and advice in particular technical areas, to influence direction or service quality.- May have cost responsibility for own team/project, and/or contributes to forecasting budgets and recommending expenditure without being fully accountable for them.- Identifies ways to improve the operation of own area and to achieve efficiencies and results.- Sets time frames and schedules to meet customer and business needs. Additional Information: Interacts with others to gather and exchange information, and to meet business needs. Direct contacts internal managers and peers. Effectively presents information for discussion with higher levels within the business.: Co-ordinates and manages activities both within and outside own team, involving the integration of multiple disciplines and/or teams.: Utilize the skills and knowledge of employees to maximize team effectiveness.: Uses an understanding of the team-dynamic to achieve/meet organizational objectives and targets.: Direct contacts include customers, suppliers. Education Qualifications: BS Degree in CS or Related Discipline Required Skills: C++ - 3 to 5 years, 3 to 5 years development in a windows platform, 5 to 10 years development experience, must be a go-getter, must be a self starter, must be a quick learner, must be an owner Identity and Access Management Engineer Performs implementation and support of the enterprise Identity and Access Management (IAM) system. Duties will include development and test of connectors and interfaces to application systems, monitoring and update of IAM services, and troubleshooting of IAM problems. Requires a bachelor's degree with at least 5 years of experience in the field. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager. Skills: Category Name Required Importance Level Last Used Experience Database Platforms RDB No 3 0-2 Years Miscellaneous Presentation Skills No 5 3-5 years Networking & Directories Identity Access Management No 9 3-5 years Operating Systems/APIs UNIX No 2 0-2 Years Programming Languages Develop Admin Procedures No 5 3-5 years Programming Languages Interpersonal Skills No 1 0-2 Years Programming Languages Java No 9 3-5 years Programming Languages XML No 5 3-5 years Specialties Microsoft Active Directory No 5 3-5 years Specialties Security No 5 0-2 Years Technical BEA Web Logic No 1 3-5 years Technical Problem Solving Skills No 7 3-5 years Technical Scripting No 9 3-5 years Web Tools Client Server Development No 2 3-5 years Additional Skills: Solid understanding of identity management and security concepts Experience with Oracle, CA, or IBM Tivoli IAM solutions Hands-on maintaining Active Directory or an LDAP-based directory system Unix/Linux operating systems (desirable) Experience with network and application user provisioning systems Familiarity with relational database systems (Oracle or MS SQL) Strong written and verbal communications skills Senior Java Web Developer Under general supervision, designs, implements, and tests web applications using industry standard software development techniques, tools, and frameworks. Designs and develops complex business components in Java, deploying to Java EE Application Servers. Integrates commercial-off-the-shelf (COTS) components with internally developed components, to implement a complete solution. Examples of Duties: : Assist the technical analysts and architects in analyzing and assessing multiple vendor provided technical solution proposals for compliance with defined customer functional and non-functional requirements. : Assist the architects and technical analysts in providing conceptual design options to integrate commercial-off-the-shelf (COTS) products with internally developed components to formulate a complete solution that meets customer approved requirements and standards. : Translate application storyboards, use cases and web-page concept designs into a functional, dynamic web application. : Provide reliable level of effort and time for completion estimates. : Develop and unit test complex web application components. : Develop complex application business logic using Java. : Design, code, and integrate the application business layer with the external application components. : Create and update system documentation. : Develop system test plans and scenarios. : Compose functional and regression test scripts. : Mentor and transfer technical knowledge to other team and department personnel as requested. Knowledge and Experience: : General background and experience in a wide variety of information technologies including client-server and n-tier architectures, and public key infrastructure. : Experience leading system/application design and architecture efforts. : Expert on system integration strategies, techniques, and tools (e.g. Connect:Direct, web services, XML, messaging middleware) : Expert on Java EE technologies (Facelets, JSP, JDBC, JSF, JPA, JAXB, JAXP). : Expert in open source frameworks (Hibernate, Spring). Experience with MyFaces, Trinidad, Spring Web Flow, RichFaces, and MQSeries is a plus. : Strong background in application and enterprise design patterns. : Experience with Eclipse based development tools such as Rational Software Architect (RSA). : Experience working with and using relational databases. : Experience using, configuring, and tuning web application servers such as Weblogic or WebSphere. : Familiar with implementing standard best practices (e.g. secure programming, Java patterns, test first methodology.) : Experience mentoring software development personnel. Communication: Individuals at this level are expected to: : Present ideas assertively, aggressively and not be easily ignored. : Be articulate, persuasive and organized in their presentation skills. : Carry themselves well in-group settings. : Listen and promote open communication upward, downward and cross-functionally. : Write meaningful complex documents such as program specifications and test plans. Documents should be clear, concise, grammatically correct, and require minimal editing. : Communicate effectively with peers, clients, infrastructure support personnel, vendors, and other District personnel. : Effectively and accurately track progress and report status. Cognos Administrator Work with in-house Cognos team to upgrade from current 8.3 version to 8.4. This is a technical position. A Cognos resource that is skilled in report creation is not what we are looking for. This person has to have been thru the technical side of several Cognos upgrades, preferably from one version of 8.x to another. 3-5 years experience in Cognos 8.3 Report Studio, Cognos 8.3 Analysis Studio, 7.3 Transformer, Cognos 8.3 dashboards and upgrading each of them to 8.4.1 Cognos. Good communication and people skills. Application Developer Create documentation, design and develop new software applications to support pharmaceutical drug trials, extract data from various medical devices, or research and development projects. Collect detailed specifications for the development of clinical and non-clinical databases. Interact proactively with Data Managers/Programmers/DBAs and other personnel to ensure project objectives are understood and met. Perform code review / program verification of peer programming. Validate and test existing program source code. Act as the lead or co-lead on special projects for other specialized areas. Serve as an expert resource for database development, programming concepts, standards, and software development life cycle processes. Required Experience and Education: 5+ years related working experience. Knowledge of .NET 2003 or above (VB, C#, ASP), VB6.0 and Relational Database (MS SQL Server) is essential. Previous experience with VC++ (MFC), XML and XSL is helpful. Excellent organizational, technical writing and communication skills are required. Minimum BS / BA Degree in Computer Science, MIS, Math, or other relevant fields. Technical Operations Specialist 11 1. Communication: o Ability to properly communicate with clients/end users/end users to draw additional information for troubleshooting and requests including the ability to communicate these updates in a detailed yet simplified manner o Ability to properly communicate with clients/end users in the IT, Network, and Help Desk departments for troubleshooting and to provide updates o Ability to discuss tickets and information with Tier I for troubleshooting, client discussion, training, trends, and Decision Tree/Knowledge Base input o Ability to discuss tickets and information with Tier III for the purpose of troubleshooting, training, trends, and Decision Tree/Knowledge Base input o Excellent verbal and written skills are required to provide detailed information to clients/end users regarding troubleshooting and updates o Excellent verbal and written skills are required to provide detailed information to the CRM program regarding troubleshooting and updates o Ability to discuss hardware and software in depth with all levels of clients/end users 2. SQL 2000 & 2005 o Ability to read, analyze, modify, and run Stored Procedures o Ability to create, read, analyze, and modify SQL Views o Ability to create SQL queries and join tables, or multiple tables, for queries o Ability to upload files and run stored procedures o Ability to restore a database o Ability to create, adjust, and run SQL reports o Ability to navigate through SQL tables to make adjustments, check for errors, acknowledge table relationships, and troubleshoot data errors o Ability to read, modify, and troubleshoot SQL Views o Ability to create, adjust and run SQL scripts o Ability to navigate through the CrossRef database within SQL to create, modify or remove information 3. Network o Ability to ping computers across internal and external networks, including other standard DOS commands, whether by network name or IP address o Ability to diagnose an incorrect IP Address, Subnet, Default Gateway, or DNS entry, bad cable, bad port, etc. o Ability to troubleshoot and update NIC driver settings o Ability to complete network tests for confirmation of network speed and uptime 4. VPN o Ability to log in to client/end user PC's and servers and internal PC's and servers, whether utilizing Cisco, VPN Tunnel, Citrix, Windows VPN, etc. o Ability to create and update pcAnywhere connections o Ability to create and update Windows VPN clients/end users o Experience with Remote Desktop (RDP), pcAnywhere, DameWare, and SOTI 5. Software o Ability to navigate around a server for troubleshooting, file maintenance, etc. o Ability to pull Event Viewer logs o Experience with Server 2003 Operating System o Experience with Server 2008 Operating System a plus o Experience with XP Professional o Experience with XP Embedded o Experience with Windows Mobile o Experience with Vista a plus o Experience with System upgrades and patches o Experience with cleaning viruses, Trojans, spam, etc. o Experience with troubleshooting web applications, researching errors, and changing Internet Explorer settings o Experience with Internet Explorer setup, navigation, settings, troubleshooting, etc. o IE6 and 7 required o IE 8 a plus o Firefox a plus o Ability to determine if a new request, whether report or otherwise, is a feature, work around, ad-hoc or custom o Ability to determine if a problem is a feature enhancement or a bug o Experience with data validation and script review o Ability to create a database o Experience with importing database information o Ability to upload new reports o Ability to read, analyze and interpret web services event viewer errors o Ability to read, analyze and interpret system event logs o Ability to read, analyze and interpret software generated error messages o Experience with or knowledge of web services configuration o Third Party Applications o Experience with Soti, Symantec, McAfee, FTP software, Adobe Reader, Snag-It a plus 6. Hardware o Server o Experience in standard trouble shooting, collection of error logs, event viewer, recent updates, device manager verification, driver installation, etc. o PC o Experience in standard trouble shooting, collection of error logs, recent updates, device manager verification, driver installation, etc. o Printers o Experience in setup and troubleshooting of laser and label printers o Ability to load drivers and isolate the difference between a generic printer driver and a specific printer driver o Scanners (tethered and wireless) o Experience with standard troubleshooting of Symbol Scanners o Handheld o Experience with working on Symbol Handhelds/PDA's 7. Security/Active Directory o Experience in troubleshooting operating system and application security o Ability to recognize limited user rights on a server or PC o Ability to change user rights on a server or PC 8. Crystal Reports o Ability to create, modify, and troubleshoot reports o Ability to adjust current reports for client requests 9. Knowledge Base o Experience in creating a Knowledge Base o Experience in updating and modifying a Knowledge Base o Experience with salesforce.com a plus o Ability to run reports and interpret for trending purposes 10. Decision Tree o Ability to create, modify, or review Decision Tree steps for Tier I troubleshooting o Experience with Informavores FireFly a plus o Research current Decision Tree process steps for streamlining o Ability to run reports and interpret for trending purposes 11. CRM o Ability to use and update a Ticketing program o Extremely detail oriented o Experience with salesforce.com o Ability to run reports and interpret for trending purposes 12. Testing of internal hardware and software o Ability to follow a specifications document to test Applied Logic software and hardware products as needed o Ability to translate findings clearly to other employees on results after testing as needed 13. Pager o Ability to perform off hour technical support to clients/end users 24/7/365 14. Travel o Ability to travel 10% of the time 15. Additional Specifications o Ability to manage multiple priorities at one time o Ability to manage time tracking for technical support purposes o Ability to responsibly follow up on tickets to expedite a resolution o Ability to ask for help and to accept it o Ability to manage multiple projects at one time SAP SD Functional Order to Cash SAP Order to Cash Process lead. Client is seeking a strong Order to Cash lead to be involved with a re-engineering of an Order to Cash process. We are looking for someone who has experience in customer care/call center background or sales operations and SAP SD Order to Cash. They will have used SAP and understand the functionality from operations. This is not an IT BA position. We need someone who came up on the supply chain/sales ops side.This person will be responsible for global design of the OTC process and management of this operation. They do not have to configure but experience with that is a plus. The position is heavy travel to NC, then to MS for the next 2.5 years. Analyst Developer The Application Analyst modifies basic applications from detailed specifications. Responsibilities include coding, testing, debugging, documenting and maintaining those documents. Required: : 5+ Years of experience in Microsoft SQL Server 2005 and/or 2008 database : 5+ Years of experience in writing T-SQL, Stored Procedures, Functions : 5+ Years of performance Tuning/Query optimization : 3+ years of experience in reports development using SSRS 2005 and/or 2008 (SQL server Reporting Services) : 2+ Years of experience in SSIS (SQL Server Integration Services) : Very Good understanding on RDBMS (Relational Database Management System) Preferred: : Working knowledge of Microsoft Visual Source Safe (VSS) : Experience in Clinical Data Analysis Project Manager We are looking for a highly skilled project manager to manage a portfolio of 20-25 small to medium projects. Job Duties and Responsibilities : Manage a portfolio of a minimum of 20 small to medium projects : Create and maintain all project plans and supporting documentation including: project charter, project schedule, communications management plan, scope management plan, budget and status reports : Manage large, complex customer relationships : Prioritize requests and manage projects to meet target delivery dates : Communicate with and present to stakeholders and sponsors : Conduct business process analysis, strategy development and documentation : Oversee, guide and coordinate supporting project resources to prioritize activities and ensure that project design and development is consistent with objectives and within the established requirements : Learn new software skills as required (as technology changes) : Additional duties will be assigned as needed; this description is not intended to provide an exhaustive list of the duties of this position Qualifications and Skills : Communicate effectively in both oral and written formats : Work in a team environment as a leader and a contributor : Lead and manage the development of online learning products and other related projects : Experience using Microsoft Project; experience using Microsoft Project Server preferred : Ability to gather information quickly and apply to projects and processes : This position involves travel approximately 10% of the year Video LAN/WAN Specialist The primary responsibility of the Video LAN/WAN Specialist is to ensure that the Company's world-wide video conferencing system is reliable, performs up to the expectations of its users, and provides functionality that meets the needs of its users. The Video LAN/WAN Specialist is also required to understand changes in both supporting technologies and the state of the marketplace in order to maintain a multi-year roadmap that coordinates evolving user requirements with available technology. Essential Functions o Assists in the development, configuration, installation and maintenance of network systems to include the LAN/WAN for the purpose of providing input for present and future video conferencing needs. o Conducts routine monitoring and testing of all video conferencing systems and their supporting network components and documents all findings to ensure operating efficiency and compliance with corporate requirements. o Coordinates LAN installation, maintenance, and troubleshooting for the purpose of evaluating components such as switches, and routers to achieve peak efficiency within the overall video connectivity. o Coordinates the installation, maintenance, troubleshooting of IP telephony system including switches, servers and phones related to the delivery of video conferencing services. o Creates utilities for the purpose of automating repetitive and daily routines. o Identifies malfunctioning hardware and/or software for the purpose of implementing necessary corrective actions, resolving technical problems and providing ongoing support for video services. o Administers the lifecycle policy governing video conferencing equipment at Company locations including the periodic equipment replacement, licensing compliance, patching, system upgrades to hardware and software, maintenance of an inventory of installed hardware and software, and administration of routine system testing and maintenance. o Provides cost analyses and purchasing recommendations for the purpose of ensuring objectives are achieved within budget. o Provides technical assistance, customer service and training for new video systems for the purpose of ensuring the efficient use of video tools. o Sets-up and maintains account restrictions, assigned users, groups and domains for the purpose of ensuring system security and/or ensuring appropriate access. o Assists Sr. Manager Network Services in administering service contracts for the purpose of ensuring availability of services as required with least cost. Other Functions Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work video solution. Job Requirements: Minimum Qualifications o An undergraduate degree in Computer Science or a related technical field is desirable, but not required. o 3-5 years of experience supporting WAN/LAN hybrid video solutions, including Tandberg (TMS) and CISCO TP, for Multi-national Corporation. o 3-5 years of experience supporting IP and ISDN WANs in support of Video Solution. o 3-5 years of experience supporting HP and CISCO LAN in support of video solution. o 3-5 years of customer facing support; 2 years of executive support. Skills, Knowledge and Abilities o Must be comfortable supporting Executive Management teams with operation of video solutions as well as trouble shooting under stressful situation. o Ability to perform single, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. o Ability to schedule activities; gather, collate, and/or classify data; and use job-related equipment. o Flexibility is required to work with others in a variety of circumstances; must have outstanding customer facing skills as well as ability to work with data utilizing defined but different processes; to work with a diversity of individuals and/or groups. o Proven complex problem solving ability related to Video hardware, software, LAN/WAN, IP, ISDN and numerous other network modalities. o Ability to meet deadlines and schedules, work as part of a team, work in self guided situations and with frequent interruptions. This is a six month contract to hire position. Desktop Administrator Customer facing role, responsible for Tier III desktop and software support, the evaluation and implementation of software distributions at a local level, writes and tests compliance against System standards and local self-audits Qualifications: : Bachelors degree or equivalent work experience : 5-7 years of IT desktop/software support : Focused skill on software distribution and desktop tools such as SMS and AD Tasks: : Serve as Tier III for desktop/software issues : Active Directory management : Run SMS reports for un-patched machines : Ensure SMS, BigFix, and Active Directory accurately maintain system currency : Creates and deploys packages for company machines : Maintain software collection and distribution groups : Coordinate SAV remediation : Review and coordinate software update compliance to met patching requirements : Coordinate NISA reporting and remediation efforts : Coordinate NIRT alerts responses and patching : Manage, advise, and implement exceptions : Manage compliance of Non-COE devices : Performs group Self-Audits and provide reports to management : Research and communicate Windows findings and resolutions : Serve as local coordinator on various NITO groups : Review/participates in solutions developed/owned by other IT resources for compliance against security standards and best practices : Analyze/Approve/Disapprove change requests : Isolated testing and research of unique COE issues found in the environment : Assists Desktop Analyst and Technicians as point of escalation : Work closely with Problem management to identify problems and root causes : Serve as backup to primary Apple Mac server/workstation administrator Software Developer Codes software applications to adhere to designs supporting internal business requirements or external customers. Standardizes the quality assurance procedure for software. Oversees testing and develops fixes. May require a bachelor's degree in a related area and 3-5 years of experience in the field or in a related area. Has knowledge of standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude required. Typically reports to a project leader or manager. Essential Day-to-Day Responsibilities : Participating in project planning sessions with team members to analyze development requirements. : Providing design recommendations, developing and integrating programs per written specifications. : Translating business and technical requirements into detailed design specifications for application code and modules. : Preparing and presenting status updates for project work. : Making moderate to complex modifications to existing software applications and modules in accordance with written specifications and industry standards. : Developing software application modules using disciplined software development processes. : Unit testing and implementing application modules from multiple systems the team has developed or modified, ensuring application meets needs of client and business. : Identifies ways to improve the operation of own area and to achieve efficiencies and results. : Sets time frames and schedules to meet customer and business needs. : Interacts with others to gather and exchange information, and to meet business needs. Effectively presents information for discussion with higher levels within the business. Qualifications : 3+ years development using Microsoft .NET : 3+ years development in a windows platform : 3+ years development in a Visual Studio environment : Development experience using C# and C++ : Development experience using WPF/Silverlight : Basic knowledge of XML : Expression Blend is a plus : Familiar with Object Oriented Programming and Design : Familiarity with general Design Patterns and Microsoft Patterns & Practices in particular : Multi-layered Business Application development experience : General database programming knowledge (Microsoft SQL Server in particular) : Experience with high volume 24x7 real-time transaction systems is a plus : Experience designing and implementing multi-threaded applications : Must be a go-getter and a self starter : Must be a quick learner Education : BS Degree in CS or Related Discipline Software Developer Codes software applications to adhere to designs supporting internal business requirements or external customers. Standardizes the quality assurance procedure for software. Oversees testing and develops fixes. May require a bachelor's degree in a related area and 3-5 years of experience in the field or in a related area. Has knowledge of standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude required. Typically reports to a project leader or manager. Essential Day-to-Day Responsibilities : Participating in project planning sessions with team members to analyze development requirements. : Providing design recommendations, developing and integrating programs per written specifications. : Translating business and technical requirements into detailed design specifications for application code and modules. : Preparing and presenting status updates for project work. : Making moderate to complex modifications to existing software applications and modules in accordance with written specifications and industry standards. : Developing software application modules using disciplined software development processes. : Unit testing and implementing application modules from multiple systems the team has developed or modified, ensuring application meets needs of client and business. : Identifies ways to improve the operation of own area and to achieve efficiencies and results. : Sets time frames and schedules to meet customer and business needs. : Interacts with others to gather and exchange information, and to meet business needs. Effectively presents information for discussion with higher levels within the business. Qualifications : 3+ years development using C++ : 3+ years development in a windows platform : 3+ years development in a Visual Studio environment : Basic knowledge of XML : Familiar with Object Oriented Programming and Design : Experience with high volume 24x7 real-time transaction systems : Experience designing and implementing multi-threaded applications : Must be a go-getter and a self starter : Must be a quick learner : General database knowledge is a plus Education : BS Degree in CS or Related Discipline Network Engineer DOCSIS : Responsible for conducting VoIP/Data/DOCSIS equipment testing / interoperability testing at vendor or lab site to include multiple configurations of Cable Modem Termination System (CMTS), Call Management Servers (CMS), Multimedia Terminal Adapter (MTA) and others as defined. Coordinates with network equipment vendors to ensure current hardware and software features. : Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork Develops test and interoperability plans for VoIP/DATA/DOCSIS equipment and verifies / interprets / documents interoperability data; creates Acceptance Test Plan (ATP) criteria. : Responsible to support Engineers in all aspects of the lab for Test bench setup and tear down, to include wiring, rack stacking of hardware, configuration of CMTS and cable modems. This position will also be responsible for complete documentation of test plan with results, design documentation, perform test plans, and modification to those test plans based on new findings in order to ensure minimal disruption to production systems. : Responsible for the development of documentation related to protocol and architectural designs, changes, migration plans, and other technical documentation for supporting staff. : Evaluates new release codes for Cable Modems for production. Document and work with vendors to correct software anomalies. : Assist Prinicpal Engineers in assessing the readiness of CMTS systems; recommends modifications necessary to deploy data and telephony service. : Performs other duties as requested by supervisor Qualifications : Ability to analyze test results and compare those test results with the DOCSIS specifications to determine the appropriateness of the recommended feedback to the vendor for modifications of their solution. : Ability to create a test plan in MS Word. : Ability to prioritize and organize effectively : Ability to read, analyze, and interpret technical journals. : Ability to translate configuration specifications into working device configurations : Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) : Knowledge in network design, network architecture, protocols and network topology : Knowledge in network designing software : Knowledge of support systems for network management and element management systems : Demonstrated knowledge of DOCSIS 1.0, 1.1,2.0, 3.0; Packet Cable; and DOCSIS Set-Top Gateway. : Demonstrated knowledge of Hybrid Fiber Coax and DOCSIS system : Demonstrated knowledge of implementing and managing provisioning suite (e.g., dhcp, tftp, dns, time of day) : Knowledge in using tools (e.g., network sniffers) : Knowledge in remote access solutions : Bachelor's degree in engineering, information technology or related field Related Work Experience : Cable MSO or Telecommunications Company. Certifications and/or Licenses : Valid drivers license, satisfactory driving record within Company required standards, and auto insurance : CCNA, CCNP, CCIE or Juniper equivalant WORKING CONDITIONS : Office environment : Travel required : Exposure to moderate noise levels in a lab environment Network Engineer IPv6 : Responsible for conducting IPv6 equipment testing / interoperability testing at vendor or lab site to include multiple configurations of network equipment. Coordinates with network equipment vendors to ensure current hardware and software features. : Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork. Develops test and interoperability plans for network equipment and verifies / interprets / documents interoperability data; creates Acceptance Test Plan (ATP) criteria. : Responsible to support Engineers in all aspects of the lab for Test bench setup and tear down, to include wiring, rack stacking of hardware, configuration of CMTS and cable modems. This position will also be responsible for complete documentation of test plan with results, design documentation, perform test plans, and modification to those test plans based on new findings in order to ensure minimal disruption to production systems. : Responsible for the development of documentation related to protocol and architectural designs, changes, migration plans, and other technical documentation for supporting staff. : Assist Prinicpal Engineer's in assessing the readiness of network for IPv6; recommends modifications necessary to deploy data, telephony, and video service. : Performs other duties as requested by supervisor Qualifications : Ability to analyze test results and compare those test results with specifications or standards to determine the appropriateness of the recommended feedback to the vendor for modifications of their solution. : Ability to create a test plan in MS Word. : Ability to prioritize and organize effectively : Ability to read, analyze, and interpret technical journals. : Ability to translate configuration specifications into working device configurations : Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) : Knowledge in IPv6 network design, network architecture, protocols and network topology : Knowledge in network designing software : Knowledge in DOCSIS 1.0, 1.1,2.0, 3.0; Packet Cable; and DOCSIS Set-Top Gateway. : Knowledge of support systems for network management and element management systems : Demonstrated knowledge of IPv6 design and architecture. : Demonstrated knowledge of IPv6 equipment testing. : Demonstrated knowledge of IPv6 implementation. : Demonstrated knowledge of IPv6 routing protocols : Demonstrated knowledge of IPv6 unicast and multicast services. : Demonstrated knowledge of deploying IPv6 in an MPLS network : Demonstrated knowledge of securing IPv6 networks : Demonstrated knowledge of implementing and managing provisioning suite (e.g., dhcp, tftp, dns, time of day) : Knowledge in using tools (e.g., network sniffers) : Knowledge in remote access solutions : Bachelor's degree in engineering, information technology or related field Related Work Experience : Cable MSO or Telecommunications Company. Certifications and/or Licenses : Valid drivers license, satisfactory driving record within Company required standards, and auto insurance : CCNA, CCNP, CCIE or juniper equivalant Working Conditions : Office environment : Travel required Systems Engineer 11 Under moderate supervision, the systems engineer II is responsible for the administration and support of computer systems. He/she resolves moderately complex issues regarding operations, including installations, setups, error messages, system status, and downtime procedures, as well as ensuring user satisfaction by providing preventative maintenance and by troubleshooting and quickly resolving problems. This position requires the ability to work alternate schedules, as well as on-call status (beeper). Primary duties and responsibilities: -Install, configure, and administer departmental computer hardware and software. -Analyze system requirements and existing business processes. -Respond for diagnosis of interrupted processes and inefficient processes. -Analyze and take corrective action on computer hardware and software to resolve technical and schedule issues. -Initiate corrective action to stay on schedule. -Investigate options for new or improved technology through literature searches and other research. -Participate in project planning. Required Qualifications Undergraduate degree, current enrollment in IT degree program, or equivalent experience. Experience as system administrator. Experience with operating system software and network protocols, Microsoft Windows, UNIX, and MAC OS. Ability to adjust to change and demands on time, to work with minimal supervision, and to learn quickly and adapt to new circumstances. Good organizational skills and excellent language and people skills. Ability to adjust scheduled time. Preferred Qualifications Undergraduate degree and prior experience in a higher education technology environment preferred. Sr. SAP BI Specialist Searching for a Business Intelligence Systems Developer/Analyst with at least three years of experience creating and supporting data warehouses for SAP using SAP-BW, Business Objects or other enterprise business intelligence toolset. Must possess a strong sense of customer service and be able to talk to business users to gather requirements and understand the business needs. This candidate should be able to design and model creative solutions based on these requests. Our implementation is ongoing so you will be involved with supporting and expanding the existing current SAP-FI and SAP-HCM based data warehouses. Several other BI technologies are maintained within the same group so there will be exposure to other platforms (Microsoft, Business Objects, Hyperion Essbase.) Position Accountabilities - Assures accurate analysis and design of SAP Business Intelligence systems that meet specifications and requirements of projects and overall business needs - Assures accurate implementation of applications and systems to support the environment that will provide up-to-date information to all areas and levels of the company. - Assures timely completion of all assigned IS projects within the project expectations Profile Accountabilities - Assures high performance and customer focus from all direct reports for cross-functional impact by: o Motivating and inspiring team to achieve their highest potential o Providing ongoing coaching and performance feedback o Providing the opportunities and tools direct reports need to grow and gain the skills and knowledge needed to realize their potential o Attracting talent and selecting high caliber people of diverse cultures, backgrounds and experiences from both inside and outside of the organization o Delegating authority and encouraging staff to take calculated risks o Adapting style to capitalize on different talent - Assures effective management of change to reach functional and organizational goals by: o Translating operating plans into understandable and executable goals o Proactively developing inter-functional and intra-divisional relationships o Demonstrating creativity by breaking norms and generating ideas o Replicating successful endeavors and practices - Assures a collaborative environment that fosters and values partnerships, diversity, and trust by: o Demonstrating a passion for meeting customer needs and exceeding customer expectations o Exhibiting selflessness by helping others become more successful in their roles o Sharing talent resources to create or improve business results o Actively seeking the ideas of others and valuing differing perspectives o Building trust by communicating honestly, directly, and candidly Position Essential Functions - Data extract, transformation and loading (ETL) techniques from source systems. - Database design for data warehouses. - OLAP principals such as dimensional analysis, star schemas, aggregation and query creation - Ability to design and create reports to meet user requirements - Ability to determine the business needs of application users - Ability to design and build a business intelligence system - Ability and experience analyzing enterprise software and make recommendations on best course of action Position Specifications Educational Preference: Bachelor's degree required or equivalent work experience. Job Experience: - 3+ years of SAP BW/BI experience developing Business intelligence data models - Willingness to mentor junior staff - Strong conceptual, analytical and problem-solving abilities - Well-organized and able to prioritize and coordinate simultaneous tasks and projects while addressing customer needs. - Strong interpersonal and communication skills - Project management experience helpful but not required - Familiar with complex system languages and application development - Full understanding of business intelligence development practices used to create an enterprise data warehouse. - SAP BW version 3.x and 7.0 - Configuration, data extraction and transformation modeling, cube and query creation. - Experience developing BI data models using InfoObjects, Infosets, Infocubes, multicubes, and ODS objects. - Implementing Standard contenct extractors and BW objects - SAP-BW Data Modeling, SAP ABAP, ECC, Business Objects, SQL Development Tools: - BEx Analyzer - Web Application Designer - BW Queries - ASAP Methodology for Software Development - SAP-BPC (OutlookSoft) - ABAP queries and code - Microsoft SQLServer - Microsoft BI Tools - MDX Queries Mandatory - Familiar with Business Objects (InfoView, Crystal Reports, Web Intelligence and Xcelsius) THIS POSITION REQUIRES A CRIMINAL/CREDIT BACKGROUND INVESTIGATION BEFORE OFFER. Sr. Specialist BI Software Developer Looking for a Developer with strong programming and problem solving skills. You must be able to understand and diagnose complex data processing systems and be well versed in industry best practices for BI systems. You will work to add new features to an existing BI toolset and be involved in the creation of new BI applications. Position Accountabilities : Assures effective and accurate analysis, design, and development of systems that meet specifications and requirements of project and overall business needs by or through: o A broader, deeper knowledge of the inner workings of multiple departments o Working on larger scale projects o Project/people leadership (will vary by project) : Assures application development delivers the desired functionality within the estimated timeframe and strives to improve the processes : Assures effective customer service to resolve issues swiftly and accurately to meet customer needs : Assures accurate development of applications and systems to support the environment that will provide up-to-date information to all areas and levels of the company. : Assures timely completion of all assigned IS projects within the project guidelines mutually agreed upon with IS Management and that the results are of a consistently high quality that meet the business needs Position Essential Functions : Develops and maintains complex applications using a thorough understanding of a number of technologies. : Leads small groups with specific tasks within a project, including timing coordination with overall project : Develops, executes and continually improves: o Project plans that ensure applications meet business requirements o Quality assurance through unit and regression testing : Clear documentation for applications that will help future developers in modifying the code : Establish, maintain and evolve code standards : Gathers and continually improves cross-functional business area knowledge : Writes quality code to create business solutions and automate business processes and systems : Provides analysis, design and documentation for projects : Communicates with business units to receive user requirements : Responds promptly to business requests : Solicits customer feedback to ensure the proper outcome : Assists IS personnel in troubleshooting problems : Assesses the use of proper technologies for specific projects : Master the industry technologies to achieve a high degree of expertise in the following business functions: : Develop software by participating in all aspects of application development by: : Employ best-practices when designing and building applications : Work in a manner that complies with industry guidelines and government regulations : Assure that performance and security concerns are factored into technical designs : Understand the business and how information systems integrate into this business : Stays educated and strives to use the adopted toolset in the best possible way and to become knowledgeable on new application development technologies as they are adopted : Mentoring and coaching junior associates : On call support for system issues Position Specifications Educational Preference: Bachelor's degree required or equivalent work experience Job Experience: : 5+ years of business analysis experience within the software development life cycle. : Ability to mentor junior staff (Preferred) : Strong conceptual, analytical and problem-solving abilities : Well-organized and able to prioritize and coordinate simultaneous tasks and projects while addressing customer needs. : Strong interpersonal and communication skills : Project management experience helpful but not required Computer Experience: : Microsoft Applications : Familiar with complex system languages and application development : Full understanding of business intelligence development practices used to create an enterprise data warehouse including: : data extract, transformation and loading (ETL) techniques from source systems : database design for data warehouses : OLAP principals such as multi-dimensional analysis and star schemas : Ability to design and create reports to meet user requirements : Ability to determine the business needs of application users : Microsoft SQL Server , Microsoft Analysis Server, Integration Server or DTS (required) : Microsoft Reporting Services (preferred) : .NET coding using C# or Visual Basic (preferred) : MDX Queries (preferred) : Microsoft ProClarity or Performance Point 2007 (a plus) : Crystal Enterprise (a plus) THIS POSITION REQUIRES A CRIMINAL/CREDIT BACKGROUND INVESTIGATION BEFORE OFFER. Additional Information: This group uses a variety of technologies including SAP, Microsoft and Hyperion BI Technologies. Lead Technical Engineer Lead Engineers are expected to be the first line representatives of the company through direct interaction with clients. Engineers are expected to provide expertise to customers on open source technology solutions in a timely and professional manner. Lead Engineers must possess the ability to work well in a Network Operations Center and function in a fast-paced environment. Engineers must possess the ability to think on their feet and adhere to a strict SLA at all times. Engineers must be capable of understanding the need to put customers first. Job Requirements: o Associate's degree or Trade School certificate in a related field o Bachelor's degree a plus o Passion for Linux and Open Source o Understanding that Customer Support and Enterprise are a state of mind o Shift flexibility o Ability to have fun in a hectic environment and put customer needs first o Strong skills with solution design, solution development, technical performance and networking o Outstanding problem solving and leadership skills o Excellent organizational skills and ability to adapt easily o Ability to prioritize and work around deadlines o Superior communication and interpersonal skills and ability to work well within a team o Ability to communicate effectively through written communication o Must be flexible, dependable, and able to multi-task with priority o Knowledge of Linux, OS/X and related web software (Apache, J2EE, etc) o Understanding of IP and LAN & WAN connectivity o Understanding of DNS o Ability to remain professional, confident and patient at all times o Must be a team player o Willing and able to learn new job functions and knowledge o Understanding of firewall security systems basics o Ability to stay current on new technologies that can be utilized to benefit the client o Fostering a collaborative environment by mentoring less skilled and/or new engineers o Ability to manage physical hardware administration o Ability to proactively manage a team of support engineers o Ability to take on and manage special projects as assigned by management o Assist in assisting performance of support engineers on a regular basis o Assist in developing and implementing training and education for engineers o Proactively monitoring the support operations queue to ensure engineers are consistently managing the workload and customers are receiving the expected level of service o Lead the training and integration of new support engineers into the operations staff functioning as the first-line go to person regarding clarification of policies and delegating work within the support queue to specific engineers as needed in order to maintain a high level of service to customers Desired Skills: o Demonstrated technical Linux administration skills on RedHat Enterprise Linux o Experience with project leadership, as well as product, services and solutions management o Experience with Java/J2EE application servers, including Tomcat, Resin, and JBoss o Experience with Ruby on Rails deployments o Experience with PHP deployments o Experience with local area and wide area network administration o Experience with VMware Support Engineer Support Engineers are expected to be the first line representatives of the company through direct interaction with clients. Engineers are expected to provide expertise to customers on open source technology solutions in a timely and professional manner. Job Requirements: o Associate's degree or Trade School certificate in a related field o Bachelor's degree a plus o Passion for Linux and Open Source o Understanding that Customer Support and Enterprise are a state of mind o Shift flexibility o Ability to have fun in a hectic environment and put customer needs first o Strong skills with solution design, solution development, technical performance and networking o Outstanding problem solving and leadership skills o Excellent organizational skills and ability to adapt easily o Ability to prioritize and work around deadlines o Superior communication and interpersonal skills and ability to work well within a team o Ability to communicate effectively through written communication o Must be flexible, dependable, and able to multi-task with priority o Knowledge of Linux, OS/X and related web software (Apache, J2EE, etc) o Understanding of IP and LAN & WAN connectivity o Understanding of DNS o Ability to remain professional, confident and patient at all times o Must be a team player o Willing and able to learn new job functions and knowledge o Understanding of firewall security systems basics o Ability to stay current on new technologies that can be utilized to benefit the client o Fostering a collaborative environment by mentoring less skilled and/or new engineers o Ability to manage physical hardware administration Desired Skills: o Demonstrated technical Linux administration skills on RedHat Enterprise Linux o Experience with project leadership, as well as product, services and solutions management o Experience with Java/J2EE application servers, including Tomcat, Resin, and JBoss o Experience with Ruby on Rails deployments o Experience with PHP deployments o Experience with local area and wide area network administration o Experience with VMware Support Engineers must possess the ability to work well in a Network Operations Center and function in a fast-paced environment. Engineers must possess the ability to think on their feet and adhere to a strict SLA at all times. Engineers must be capable of understanding the need to put customers first. SMB Sales Rep The product line includes, but is not limited to: voice and video over IP, advanced routing and switching, web collaboration, wireless, storage networking, security, broadband, and content networking. Product training is available. Qualifications : Responsible for new business, account penetration, and retention with those companies with greater than 50 employees up to approximately $ 99M in domestic annual revenue : Understand client's infrastructures; compare and contrast this infrastructure to the solution. : Provide external assistance on manufacturer product lines; communicate these plans to clients and potential clients. : 3 - 5 years of successful business development and sales experience is required. : Identifies, creates and implements action plans for Key/Focus accounts. : The ideal candidate must possess good customer presence with a demonstrated ability to develop new business. : Lead strategic sales initiatives to closure, and maintain relationships to ensure the highest level of customer satisfaction. : Candidates must have competence in all methods of demand generation and relationship management techniques, including, but not limited to cold calling, event coordination, and other methods used to create and drive business opportunities. : The ideal candidate will be a well-organized, self-starting, prolific communicator and have the ability to master complex selling environments. : The position requires extensive business management skills including proficiency in developing quarterly and annual strategic plans as well as short-term sales forecasts. : A key component of this role will be this person's ability to work with Cisco, EMC, VMWare and Tandberg sales teams to drive opportunity development in order to fit unique customer requirements. Application Design Manager/ Business Analyst Under the general supervision of an Assistant or Associate Director of Information Services and Technology, the individual in this position contributes strategic vision to and integrates a broad range of ideas for application development. He/she applies development expertise across the organization and serves as a resource for resolution of unique or complex application development problems. Additionally, the individual in this position undertakes complex application development projects which usually impact multiple business units and involve decisions regarding complex or ambiguous application development issues. Primary duties and responsibilities: -Partner with clients to plan technological solutions that enhance business processes and support the strategic direction. -Workflow study and analysis of business practices: Perform analysis of business practices for new applications, enhancements, and bug fixes. -Application development: Prepare designs, technical specifications, and documentation for new applications, application enhancements, and bug fixes. Evaluate vendor solutions. Code, test, debug, document, and implement software applications. Design and document databases. -Project management for technological and business solutions: Manage software vendors and external service providers. Coordinate activities of the project team, plan and monitor project schedules and costs, and take corrective action to stay on schedule. Cultivate and foster customer service relationships, including reviewing project priorities with key users. -Support: Create, document, schedule, and support operational activities, including database backups and recoveries. Provide support for databases including design, maintenance, performance tuning, and integrity assurance. Provide off-hours support. -Leadership: Ensure adherence to departmental standards. Act as a source of direction, training, and guidance for less-experienced staff. Recruit and supervise staff by setting expectations, monitoring progress, and providing both formal and informal feedback. Provide guidance for professional development. Required Qualifications Undergraduate degree, current enrollment in IT degree program, or equivalent experience. Demonstrated ability to quickly and effectively adapt to technologies outside of current base of knowledge. Extensive experience evaluating, designing, and implementing administrative computer systems. Excellent organizational and communication skills, both verbal and written. Ability to work independently, to learn quickly, to adapt to new circumstances, to adjust to change and demands on time, to work extra hours and adjust schedules, and to recognize the need to do so. Working knowledge of SQL and T-SQL, as well as ETL experience. Preferred Qualifications Graduate or professional degree with prior experience in a higher education technology environment. Background in business information systems at the management or business analyst level in an academic environment. Experience with data warehousing design and methodology. Experience using MS OLAP or Analysis Services and Cognos Business Intelligence tools or other similar end-user reporting applications a plus. SSIS experience a definite plus. System Engineer II Under moderate supervision, the individual in this position is responsible for the administration and support of computer systems. He/she resolves moderately complex operations issues, including installations, setups, error messages, system status, and downtime procedures. Additionally, he/she ensures user satisfaction by providing preventative maintenance and by troubleshooting and quickly resolving problems. Primary duties and responsibilities: -Install, configure, and administer departmental computer hardware and software. -Analyze system requirements and existing business processes. -Respond to requests for diagnosis of interrupted and inefficient processes. -Analyze and take corrective action regarding computer hardware and software in order to resolve technical and schedule issues. -Initiate corrective action to stay on schedule. -Investigate options for new or improved technology through literature searches and other research. -Participate in project planning. Required Qualifications: Undergraduate degree, current enrollment in IT degree program, or equivalent experience. Experience as SQL Server administrator, IIS administrator, and system administrator. Experience with scripting (VB, PERL, etc.), operating system software and network protocols, and Microsoft Windows. Ability to adjust to change and demands on time, to adjust scheduled time, to work with minimal supervision, to learn quickly, and to adapt to new circumstances. Strong organizational skills and excellent language and people skills. Preferred Qualifications: Undergraduate degree Sr. Project Manager The Project Manager is responsible for understanding business requirements and for managing the development and implementation of a technical solution for the business unit's presence on the internet. These tasks include utilizing expertise with various web infrastructure and software platforms; working with clients to develop site navigation and wireframes; providing guidance and direction to graphic designers; and managing technical resources through development, testing, and implementation. Under general supervision, the individual in this position will undertake complex projects requiring specialized technical knowledge and will manage a small technical team. Primary Duties: -Perform analysis of business practices and prepare requirements, design, technical specifications, and documentation for new applications, application enhancements, and bug fixes. -Easily recognize system deficiencies and implement effective solutions. -Evaluate vendor software. -Facilitate team and client meetings. Deliver informative, well-organized presentations. Understand how to communicate difficult/sensitive information tactfully. -Create and execute project work plans, revising as appropriate to meet changing needs and requirements. -Cultivate and foster superior customer service relationships, including review of project priorities with key users. -In collaboration with senior management and stakeholders, define project scope, goals, and deliverables that support business goals. -Develop full-scale project plans and associated communication documents. Track project milestones and deliverables. -Estimate the resources and participants needed to achieve project goals. -Identify and manage project dependencies and critical path tasks. -Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas. -Determine and assess need for additional staff and/or consultants. Recruit appropriately if necessary during project cycle. -Identify and resolve issues and conflicts within the project team. -Manage software vendors and external service providers. -Coordinate application support to ensure client service level agreements are met. Provide off-hours support. Consistently deliver high-quality services to clients. -Ensure adherence to departmental standards. Act as a source of direction, training, and guidance for other staff members. -Supervise staff: Set expectations, monitor progress, and provide formal and informal feedback. Provide guidance for professional development. -Create and execute project work plans and revise as appropriate to meet changing needs and requirements. -Manage resources within budget and project schedule. -Conduct project milestone reviews. Required Qualifications Undergraduate degree, current enrollment in IT degree program, or equivalent experience. Demonstrated aptitude to quickly and effectively adapt to technologies outside of current base of knowledge. Significant experience with use and management of business applications in client/server or web-based environments. Excellent organizational and communication skills, both verbal and written. Ability to work with only general supervision, to learn quickly, to adapt to new circumstances, to work extra hours and recognize the need to do so, and to adjust to change and demands on time. Experience managing website development projects with a web content management system. Knowledge of and experience with management of projects using various web development languages, graphics packages, and content management solutions (e.g., HTML, CSS, JavaScript, ASP, ASP.NET, PHP, XML/XSL, Java, Dreamweaver, SharePoint, Photoshop, etc.) Thorough understanding of browser-specific compatibility issues. Significant knowledge of website interfaces and an understanding of the benefits of various functional and technical design methodologies. Preferred Qualifications Undergraduate or graduate/professional degree preferred. Background in business information systems at the management or business analyst level. SAP Security Architect SAP Security Architect is a member of the Information Security team reporting to the Information Security Manager. SAP Security Architect will be primarily responsible for designing the logical access controls for user access and authorizations within the company's SAP environment. This includes security process design, development and support leveraging SAPs GRC Access Control software concerning Sarbanes Oxley and Payment Card Industry compliance standards. This position will interact frequently and maintain relationships the Information Solutions staff, the business process owners and the internal audit team. The successful candidate will also contribute to the information security function in ongoing operational activities related to the availability, integrity and confidentiality of business information, in compliance with the organization's information security policies. Primary Responsibilities - Develop and maintain SAP authorization process design and related documentation using SAPs GRC Access Control modules. - Communicate and translate SAP authorization requirements among business process owners. - Analyze SAP authorization assignments and segregation of duties conflicts. - Provide SAP authorization issue resolution support. Requirements and Qualifications - Bachelor of Science degree or related business discipline. Professional certification, such as a CISSP, CISM, CISA or other information security credentials is preferred. - SAP authorization management experience. - General knowledge of business processes within finance, sales, marketing and manufacturing. - Ability to adapt to changing technology and apply it to business needs. - Project management experience. - Excellent written and verbal communication skills; interpersonal and collaborative skills; and the ability to communicate security and risk-related concepts to technical and nontechnical audiences. - Occasional travel. Position Accountabilities - Assures effective and accurate analysis, design, development and quality assurance of information security controls. - Assures that the information security controls deliver the desired functionality within the estimated timeframe and strives to improve the processes. - Assures effective customer service to resolve issues swiftly and accurately - Assures timely completion of all assigned IS projects within the budgetary guidelines mutually agreed upon with IS Management Profile Accountabilities Assures high performance and customer focus from all direct reports for cross-functional impact by: - Motivating and inspiring team to achieve their highest potential - Providing ongoing coaching and performance feedback - Providing the opportunities and tools direct reports need to grow and gain the skills and knowledge needed to realize their potential - Attracting talent and selecting high caliber people of diverse cultures, backgrounds and experiences from both inside and outside of the organization - Delegating authority and encouraging staff to take calculated risks - Adapting style to capitalize on different talent Assures effective management of change to reach functional and organizational goals by: - Translating operating plans into understandable and executable goals - Proactively developing inter-functional and intra-divisional relationships - Demonstrating creativity by breaking norms and generating ideas - Replicating successful endeavors and practices Assures a collaborative environment that fosters and values partnerships, diversity, and trust by: - Demonstrating a passion for meeting customer needs and exceeding customer expectations - Exhibiting selflessness by helping others become more successful in their roles - Sharing talent resources to create or improve business results - Actively seeking the ideas of others and valuing differing perspectives - Building trust by communicating honestly, directly, and candidly Position Essential Functions - Reviews, analyzes and evaluates the security controls used to protect the Corporation's data - Gathers and continually improves cross-functional business area knowledge to create effective security controls. - Develops, implements, and continually improves information security controls - Solicits accurate and complete business and functional requirements from subject matter experts - Lead small projects while ensuring that all tasks within a project's life cycle are addressed. - Responds rapidly to business requests requiring security control changes - Maintains currency in knowing and using relevant security and compliance standards. Position Specifications Educational Preference: College degree - Bachelor of Science or related business discipline Job Experience: THIS POSITION REQUIRES A CRIMINAL/CREDIT BACKGROUND INVESTIGATION BEFORE OFFER. - Professional certification, such as a CISSP, CISM, CISA or other information security credentials is preferred. - SAP Security Analyst - Project Management experience - General knowledge of business processes. - Strong written, oral, and team communication skills. Computer Experience: - SAP Virsa Compliance Calibrator, SAP Virsa Access Enforcer, SAP Virsa Role Expert, Virsa FireFighter, Microsoft Windows Office Products ________________________________________ Programmer Analyst 111 Under general supervision of the project leader in Application Development, the individual in this position provides cost-effective information technology solutions by creating new software applications and by modifying and supporting existing, moderately complex software applications with full competency. -Workflow study and analysis of business practices: Perform analysis of business practices for new applications, application enhancements, and bug fixes. -Application development: Perform design and documentation for new applications, application enhancements, and bug fixes. Code, test, debug, document, and implement software applications. Design and document databases. Participate in the evaluation of vendor solutions. -Project management for technological and business solutions: Provide support for management of software vendors and external service providers. Cultivate and foster superior customer service relationships. Assist with monitoring of project schedules and take corrective action to stay on schedule. Prioritize multiple tasks effectively. -Support: Create documents, schedule, and support operational activities including database backups and recoveries. Provide database support, including design and maintenance, performance tuning, and assurance of database integrity. Provide off-hours support. -Leadership: Ensure adherence to departmental standards. Act as a source of direction, training, and guidance for less-experienced staff. Consistently deliver high-quality service to clients. Required Qualifications Undergraduate degree, current enrollment in IT degree program, or equivalent experience. Demonstrated aptitude to quickly and effectively adapt to technologies outside of current knowledge base. Experience with use of business applications in client/server and web-based environments. Ability to work with only general supervision, to learn quickly and adapt to new circumstances, and to work extra hours and recognize the need to do so. Ability to promote active listening with team members, to contribute appropriately to conversations, and to accurately prepare written business correspondence that is coherent, grammatically correct, effective, professional, and engaging. Ability to adjust scheduled time and to adjust to change and demands on time. Strong knowledge of SQL. Preferred Qualifications Undergraduate degree preferred. Prior experience in a higher education technology environment. Experience with system and regression testing for financial applications. Programming experience with Peopletools, SQR, COBOL, or Java. System Engineer 11 Under moderate supervision, is responsible for the administration and support of computer systems. Resolves moderately complex issues regarding operations, including installations, setups, error messages, system status and downtime procedures. Ensures user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving problems. -Install, configure, and administer departmental computer hardware and software. -Analyze system requirements and existing business processes. -Respond for diagnosis of interrupted processes and inefficient processes -Analyze and take corrective action for computer hardware and software to resolve technical and schedule issues -Initiate corrective action to stay on schedule -Investigate options for new or improved technology by literature searches and other research -Participate in project planning Required Qualifications Undergraduate degree, be enrolled in IT degree program, or equivalent experience -Experience as a SQL Server Administrator -Experience as an IIS Administrator -Experience with scripting (VB, PERL, etc.) -Experience as system administrator -Experience with operating system software and network protocols -Experience with Microsoft Windows -Able to adjust to change and demands on time -Ability to work with minimal supervision -Ability to learn quickly and adapt to new circumstances -Good organizational skills -Excellent language and people skills -Ability to adjust scheduled time Systems Engineer -Voice and Network Infrastructure Description: Seeking a Systems Engineer who has expertise in Voice and Data and possesses the skills to provide pre-sales and onsite support to clients. Qualified candidates will serve as a technical authority for voice technologies and will have experience translating client business needs into technology specifications. This individual will design solutions and plan implementations working directly with the sales team and the customer. General Job Responsibilities : Complete project work on schedule and conforming to company standard project methodology : Consistently achieve high levels of customer satisfaction. : Keep technical, communications, and business skills current with an emphasis on understanding emerging technologies and their impact on company's customers and their business. : Exceptional technical and non-technical communication skills for pre-sales engineering Specific Job Functions : Architectural and work experience with Cisco Unified Communications products including Communications Manager, CallManager Express, Unity, Unity Connection and Unity Express, Contact Center. : Proven ability to design project plans for system builds, migrations, integrations and customization while accounting for risk and forecasting technical issues. : The successful candidate will provide technical consulting services and project management for Information Technology Unified Communications Projects. : Develop the technical and pricing proposals to supply this service solution and participate and/or lead the actual delivery service. : The successful candidate will need to develop detailed implementation plans to ensure smooth and effective migrations to new technology and new versions of existing technology. : This position will be a customer facing position, thus the candidate must have the technical skills and integrity to work with the Customer and Sales Team to design Unified Communications solutions to meet and exceed customer expectations. Skills and Knowledge : A self starter and fast learner : High degree of organization and attention to detail : Ability to work well both in teams and independently : Ability to thrive in a sales driven, pay for performance environment Requirements : Cisco Professional level Certification (CCNP, CCVP). Cisco Certified Infrastructure Engineer (CCIE) Certification a plus : 3-5 years experience in IT environment networking either in Voice, Security, Core or some combination; Voice specialization preferred : Strong working knowledge of Cisco cross platforms Professional Services Customer Service Engineer Candidate for this position must be CCIE certified. Professional Services Engineer would be preferred. Management experience would be a plus. Pre and Post Sales Engineer responsibilities for a Cisco Gold partner.

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