ISSG Inc

Systems Engineer 11

Under moderate supervision, is responsible for the administration and support of computer systems. Resolves moderately complex issues regarding operations, including installations, setups, error messages, system status and downtime procedures. Ensures user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving problems. -Install, configure, and administer departmental computer hardware and software. -Analyze system requirements and existing business processes. -Respond for diagnosis of interrupted processes and inefficient processes -Analyze and take corrective action for computer hardware and software to resolve technical and schedule issues -Initiate corrective action to stay on schedule -Investigate options for new or improved technology by literature searches and other research -Participate in project planning Required Qualifications -Undergraduate degree, be enrolled in IT degree program, or equivalent experience -Experience as a SQL Server Administrator -Experience as an IIS Administrator -Experience with scripting (VB, PERL, etc.) -Experience as system administrator -Experience with operating system software and network protocols -Experience with Microsoft Windows -Able to adjust to change and demands on time -Ability to work with minimal supervision -Ability to learn quickly and adapt to new circumstances -Good organizational skills -Excellent language and people skills -Ability to adjust scheduled time Preferred Qualifications -Undergraduate Degree -Prior experience in a higher education technology environment

Development Business Analyst

Development Business Analysts act as a liaison between either company Development and the business client or vendor or the internal group and the business client - in these cases, depending on the nature of the project, they may also undertake a combination of project management and technical implementation analyst tasks. They are responsible for the collection, analysis, review, documentation, and communication of business needs and requirements. Business Analysts assess the needs of a client through direct interaction. Key Responsibilities Development Business analysts need to have a working understanding of information systems, business operations, requirements analysis, and integration/design of client solutions. Business Analysts work with Development or Finance & HR Systems and business partners to develop & grow the business through effective use of technology. Performs work within one business segment engaging in several simple to moderately complex business processes within a project context to gather and specify business requirements or to work on the next stage of the requirements process to conduct systems analysis if requirements have been specified already by a nominated business analyst. Project team member for projects of small to medium scope and simple to moderate complexity, or sub-projects within a large or highly complex project. Accountable for the quality of own work, delivered within agreed procedures and timeframes and focused on internal and/or external customer needs. Works independently within defined parameters, taking ownership of problems within own area of knowledge. Decisions taken are made within guidelines set by others. Makes recommendations for process improvements to immediate manager. Some roles are responsible for coordinating the work of others. Depending on nature of project may be accountable for a team's results and to take responsibility for the quality of work delivered. Level 1 - Performs work within one business segment engaging in several complex business processes within a project context to gather and specify business requirements or to work on the next stage of the requirements process to conduct systems analysis. Project team member for projects of large scope and complexity, or sub-projects within a large or highly complex project. Accountable for the quality of own work, delivered within agreed procedures and timeframes and focused on internal and/or external customer needs. Works independently within defined parameters and takes ownership of problems within own area of knowledge. Some roles are responsible for coordinating the work of others. Depending on nature of project may be accountable for a team's results and to take responsibility for the quality of work delivered. Makes recommendations for process improvements to immediate manager. Level 2 - Performs work within one business segment engaging in moderately complex business processes within a project context to gather and specify business requirements or to work on the next stage of the requirements process to conduct systems analysis. Project team member for projects of medium scope and moderate complexity, or sub-projects within a moderately complex project. Works within defined parameters set by manager. Decisions taken are made within guidelines set by others. Role holders in this family should at all times be focused on developing & improving business processes both within the technology and business organizations or understanding client requirements, specifying and analyzing these to a sufficient level of detail to ensure clarity of definition for the next stage of the project. Responsible for the collection, analysis & documentation of a client's business needs & requirements that may include, but are not limited to:-- Participating in short term planning sessions with a client to improve a business process within an assigned client area, generally involving the use and improvement of information systems within company Development.- Serving as a liaison between company Development and a business client for business and process improvement.- Use a structured requirements process to assess near-term needs, identify business priorities and, and advise client on options. - Collecting, writing, and communicating business requirements between company Development and a business client to design & implement business solutions. Uses agreed business analysis process to produce appropriate documentation.- Developing relationships with a client by being proactive, displaying a thorough understanding of their business, and providing innovative business solutions.- Understanding the company Development organization, in addition to other specialized areas such as Product Management and Data, and future direction of the business for an assigned client area.- Understanding the effects of technology used within company Development, and the impact on the business client.- Understanding basic financial information and markets and the future direction of the industry.- Developing a basic awareness and understanding of company technologies, products, and services.- Recommending metrics to ensure customer satisfaction. Physical requirements of the job entail sitting at a computer workstation and moderate to advanced typing skills to enter information. The role may also require prolonged periods of sitting at a workstation where the analyst is monitoring their computer screen(s) to use cognitive and logistical skills to determine whether application data is accurate, to respond to requests in electronic formats (mail or instant messaging), and process incoming phone calls or work requests made in person. The analyst role requires strong verbal and inter-personal skills to help the analyst drive work to completion. The role requires frequent walking to go to other workstations / offices within the building and outside the building to resolve questions, have one-on-one discussions, and lead meetings. Stand-up discussions are frequent for the job as well and may last over an hour at a time. Key Performance Indicators (KPI) / KPI Monitors Customer: Solutions delivered meet the product requirements specification documents People: Development/implementation teams should understand product requirements; business requirements or functional specifications. Financial: Development life cycle cost containment, avoid requirements creep. Business: Ensure products/internal business systems have consistent requirements management process. MONITORS: Producing requirements artifacts to agreed schedule. Segment/Development/Business agreement/sign-off on product requirements specification. Successful User/Product Acceptance Testing. Successful Product/Solution Deployment. Appraisal reviews/360 degree reviews Relationships Professional Experience / Qualifications Development leads (e.g. Managers, Project Leaders), Architects, Development staff, Third party Development Leads & Architects, Customer Segments, Customer Segment Partners, PDMs, PBOs, and external clients. May include Capability Manager, Business users. Jobholders must have a solid understanding of the client's existing business processes, the key drivers and measures of success of the business, and the short and long term direction of the business and technology. May also need to understand the project business requirements and facilitate implementation team member's understanding of these as well. Must also educate project team members on business unit goals and objectives. Needs to have a high level understanding of the overall Development or internal systems architecture in order to understand the issues & implications of proposed systems & hardware solutions. Typically requires 3 or more years of relevant technical or business work experience. Ideally a background in business area supported. Requires experience with and understanding of Business Operations and requirements processes, as well as basic business modeling concepts. May also need experience in information systems, development life cycle, business process development and leadership skills. Bachelors degree in related field, or equivalent work experience Competencies Leading Change, Relating to People, Producing Results, Managing Continuity Skills Professional o Compliance o Health and Safety o Personal Development o Personal Organization o Security Awareness o Service Delivery People o Assertiveness o Consulting o Facilitation and Meetings Management o Feedback o Influencing Business o Business Opportunities and Business Proposals o Business Writing o IT Application o Problem Solving o Project Management o Research and Analysis

List Manager

List manager - Central list collating, validating and prioritizing requests for Onboarding Overview: This role requires a user competent in using Excel and able to commit 3 days a week, flexibly assigned across the whole week. To assist in the task an administrative assistant is available (~4 days per week) who has basic Excel skills and is already familiar with the data and some of the challenges being faced. It is anticipated that this work will initially be for 8 weeks, but this is likely to extend for a further period of time. Background: As an interim process for managing and onboarding users to the Production environment (for testing and preparation of staff for a Beta program), an Excel based process is being followed. Currently over 3,000 users have been requested and it is not anticipated that this will grow much further. The template for collecting this data is already in place, however, submissions are coming in from various sources (~15 nominated owners/ list managers) and need to be validated as complete and not duplicated, compared against data already existing in Siebel and AAA systems (excel extracts available), and then organized into batches in a priority order for submission to the Customer Admin teams. The list manager will need to ensure a clear priority order for onboarding these users is maintained, and an understanding of the impact and contingency for onboarding each group of these users is clear. Attendance to detailed update meetings and interaction with the Customer Admin team will be necessary, and ability to handle requests from individuals providing clear updates is desirable. The existing data is organized and mostly complete, however, there are clear rules that need to be adhered to and limitations on when submissions can be made. Requests for data extracts and updates on progress need to be provided regularly and in an ad hoc manner. Additionally, there are frequently changes required to the existing data and it is important to keep track of what has been changed, and the reasons for doing so, as it is likely that challenges will come in. Once the process has been validated as working, it is anticipated that a forward look on Batches will need to be agreed and a pipeline of producing these regularly and to a schedule required. Key requirements: The role requires that you are able to: - manage and direct an analyst (available 4 days per week) in manipulating the data - manage and compare (understanding lookup and match formulae essential) large Excel data files from multiple sources (> 130,000 rows - multiple sheets) - Advanced Excel skills required - work independently with limited instruction - produce extracts requested from the data source, filtering and manipulating quickly - process ad hoc change requests and keep a holistic view across the data set, responding to peoples requests as they come in and understanding the status - liaise with Customer Admin and other groups to ensure the successful onboarding of users, with data submitted in an agreed format. - keep a record of those users who are onboarded and track where requests are in a process, through dialogue with the Customer Admin teams, and provide a clear view of this as requested at any time - Provide regular clear updates on status - Maintain a simple dashboard of progress - Knowledge of Siebel and Company's organization is desirable.

SAP PP ABAP Developer

: Design, Develop, Test and support technical issues using SAP ABAP tools specifically in the area of PP and TSW. : This developer needs to work with a team to deliver requested functionality. The developer's job is to deliver technical design specifications based on functional input from the business, and develop the required technical objects. : The developer will work to provide updates to management and coordinate work with the SAP functional team. Candidate Requirements. : At least 5 years of SAP experience with ABAP development, preferably ECC6.0 : Technical expertise with ALV Reports, Custom Enhancements, Module Pools, BAPI, BADI, IDOC, etc. : Must have technical and consulting expertise on SAP Development for PP and TSW areas. : Experience in object development with ABAP objects. : Excellent verbal and written communication skills

.Net Programmer Analyst

The Programmer Analyst will develop and integrate information technology solutions by creating new, and modifying existing, moderately complex software applications. In addition, the analyst will be responsible for maintaining and refactoring existing Visual Basic 6.0 and Microsoft Access base applications. This individual will operate autonomously and analyze system requirements, existing business processes, and information systems. This individual will be responsible for systems architecture, planning, scheduling, and implementation. The individual in this position will be responsible for creating prototypes, coding, testing, debugging, documenting and implementing software applications. Primary Duties and Responsibilities 50% New Project Development The programmer analyst will be responsible for the full application development lifecycle. This includes working with application stakeholders to identify requirements, design, construct and implement software solutions. These solutions include integration of third party hosted solutions, development of data warehousing and reporting capabilities and development of data driven web applications based in SharePoint and ASP.NET. In addition, this individual will be charged with automating data load processes via SQL Server as well as other database administrator type functions. 45% Application Maintenance In this role the programmer analyst will be tasked with debugging and enhancing existing SharePoint, Visual Basic and MS Access based applications. This person will need the ability to work with the end user to identify the required change or problem, determine an approach and with assistance and guidance modify the existing code base to implement the change. Key components to the position: oWhile the Director of IT has an Application Development background and assists with overall system design this individual must be able to see a project through from inception to deployment and support. oWe are not looking for a programmer who wants to build everything from the ground up. Given our size we often find that we buy and integrate systems. This individual must be comfortable with this approach. oWe are a small department and this individual must be prepared to wear multiple hats. There is a great opportunity to learn in this environment as we all share some responsibility for technology. Required Qualifications Bachelor's degree in information systems or equivalent experience (3-4 years), with a minimum of two years of experience in developing and integrating information technology solutions in a corporate or higher education setting. Candidate must have experience in the following: Microsoft .NET technologies and Microsoft SQL Server, and knowledge of HTML, CSS and AJAX. Candidate must have the ability to independently deliver solutions in an object-oriented manner; ability to adjust to changing demands in a timely manner; ability to learn quickly; and, excellent interpersonal and communications skills. Preferred Qualifications Two to four years of experience in developing and integrating information technology solutions. Ideal candidate will have the ability to document user requirements and translate into workable technical solutions; experience with Microsoft Office SharePoint Server; experience with Web Services; experience with XML and XSLT; experience with Visual Basic 6.0; and experience with Microsoft Access.

Business Analyst

Participates in full-life cycle software development for small to mid-size projects by performing requirements analysis and testing using development methodology. Works closely with programmers to develop detailed design specifications. Develop documentation according to standards. Serves as liaison between Business Owners, End Users, IT Programming staff and IT Management. Responds to ad hoc requests for support and analysis. Requires limited supervision and technical assistance. ESSENTIAL FUNCTIONS: Develops and documents workflow, systems requirements, system impact analysis, systems design, process analysis and testing (including reasonableness checks) using software development methodology to provide efficient, cost-effective solutions as directed. Identifies impact of solutions on existing and future systems. May perform operational activities. Works closely with Business Owners and end users to develop detail requirements to meet business needs. Performs analysis on projects and provides a project plan that shows the tasks needing to be completed and a time estimate for each task. Provides status reports that give a detailed description of the current project's progress and indicates time devoted to each task of the project. Participates in development of detail design and design walk-throughs with appropriate focus groups and related users to verify accuracy of design in meeting business needs. Respond to ad hoc requests for support and analysis. Act as first or second line of support for functional area. Help design plans for implementation, produce user documentation and training materials. May conduct end user training. MINIMUM REQUIREMENTS: 1. Education: BA/BS 2. Experience: 1-3 years 3. Must be an expert in HIPAA 837 PREFERRED QUALIFICATIONS: 1. Education: Bachelor's degree in Computer Science, Information Systems, or related field. 2. Experience: 3 to 5 years related professional experience. Experience in the managed care, healthcare, or insurance industries. 3. Knowledge and skills: Experience with working independently as well as in a team environment.

Backup and Recovery Specialist (CommVault)

: Predominately responsible for entire backup and recovery infrastructure (hardware, software, etc) and the backup and recovery service we offer our clients : Responsible for ensuring 100% availability of backup and recovery infrastructure : Responsible for ensuring 100% availability of backup and recovery services to clients : Completion of build out of backup and recovery physical infrastructure and migration from NetVault backup and recovery software to CommVault backup and recovery software : Management of storage hardware and hands on experience with such equipment (JetStor SAN's) : Hands on experience with servers (physical and virtual) : Hands on experience with Windows Server and Linux operating systems : Ability to make recommendations for changes to the backup and recovery infrastructure through research and testing : Ability to work with vendor support groups to resolve both hardware and software issues in an expedient manner : Ability to assist clients with backup and recovery issues : Ability to assist clients in developing backup and recovery strategies : Responsible for documenting and maintaining entire backup and recovery infrastructure : Responsible for documenting and maintaining procedures relating to backup and recovery tasks (completing restores, troubleshooting, verifying job completion, etc) : Being on call for issues relating to backup and recovery : Development and management of processes and procedures for adding and removing clients from the backup system per contract changes and additions : Ensuring contractual backup limits on a customer basis are not being exceeded and managing these overages per company policies : Training internal support personnel on usage of CommVault for completing customer restores and basic troubleshooting : Other duties as assigned Essential Requirements : Extensive background in backup and recovery : Hands-on experience with CommVault : Hands-on experience with NetVault would be nice : Hands-on experience with servers and storage devices : Hands-on networking experience

SAP SD ABAP Developer

: Design, Develop, Test and support technical issues using SAP ABAP tools specifically in the area of SD. : This developer needs to work with a team to deliver requested functionality. The developer's job is to deliver technical design specifications based on functional input from the business, and develop the required technical objects. : The developer will work to provide updates to management and coordinate work with the SAP functional team. Candidate Requirements. : At least 5 years of SAP experience with ABAP development, preferably ECC6.0 : Technical expertise with ALV Reports, Custom Enhancements, Module Pools, BAPI, BADI, IDOC, etc. : Must have technical and consulting expertise on SAP Development for SD, PP and TSW areas. : Excellent verbal and written communication skills

Sr. Support Center Coordinator

Under direct supervision, works with associates via phone, email, and remote connection to resolve problems regarding hardware, software, and peripherals either directly or through a handoff from team members. Escalates more complex issues to the appropriate next level of technical, professional, or service personnel for repairs, training, and follow up. May interact with senior specialists to identify and correct problems using documentation or recommendations and suggest simple system modifications to reduce end user problems. :Respond to Help Desk inquiries, attempting to resolve as many requests as possible during first contact, and following up on service delivery if escalation was required. :Track all requests for service, changes, and information in the centralized support database system (Service Desk) and investigate current and historical information to identify solutions that help reduce calls to the support center. :Escalate non-routine service requests or problems to, or communicate with, the next appropriate level of support to identify and provide solutions and escalate service requests that cannot be resolved over the phone or via remote control to the PC Support team. :Participate in functions that support processes for other departments, including, but not limited to, maintaining training room PCs, and preparation of backup tapes to support the tape rotation process. Participate in customer focus groups or meetings to provide technical hints, tips, and training and collect feedback for management to use to improve support center operations Requirements Required skills: :High school diploma, GED or equivalent experience. :3+ years Help Desk or PC Support related experience. :3 + years of progressively responsible technical support experience including working on computer hardware and software, Local Area Networks, or Telephony Systems. :Experience with basic network troubleshooting. :Knowledge of LAN server concepts, including drive partitioning and network assignment, directory creation, databases, remote desktop control and troubleshooting. :Ability to diagnose hardware and software problems. :Microsoft Windows Operating System :Microsoft Office Productivity Suite :Helpdesk Ticketing Systems Preferred skills: :Associate's or Bachelor's degree or related experience :A+, N+ :Microsoft Certified Desktop Support Technician :HP Service Desk :Cisco Phone System Administration

VoIP Network Data Engineer

Responsible for conducting VoIP/Data/DOCSIS equipment testing / interoperability testing at vendor or lab site to include multiple configurations of Cable Modem Termination System (CMTS), Call Management Servers (CMS), Multimedia Terminal Adapter (MTA) and others as defined. Coordinates with network equipment vendors to ensure current hardware and software features. ESSENTIAL FUNCTIONS OF THE POSITION Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork Develops test and interoperability plans for VoIP/DATA/DOCSIS equipment and verifies / interprets / documents interoperability data; creates Acceptance Test Plan (ATP) criteria. Supports the initial installation, test and integration of all VoIP/DOCSIS related equipment in the Head End/Central Office and Primary Nodes. Designs / tests network changes and additions to ensure minimal disruption to production system. Responsible for the development of documentation related to protocol and architectural designs, changes, migration plans, and other technical documentation for supporting staff. Evaluates new release codes / upgrades for FOA production. Document and work with vendors to correct Acceptance Test failures Assist Divisions / Corporate Engineers in deployment of VoIP/Data/DOCSIS equipment. Assist Senior Switch Engineer in assessing the readiness of specific system networks; recommends modifications necessary to deploy telephony service. Supports VoIP Interoperability Engineer; serves as SME for VoIP IP security and SIP. Creates and manages timelines and project plans for product development of telephony related network elements and develops practices / standards. Performs other duties as requested by supervisor PREFERRED QUALIFICATIONS Ability to analyze vendor proposals and determine the appropriateness of the recommended network solution Ability to create a project plan in MS Project, including displaying critical path activities and interdependencies between activities Ability to prioritize and organize effectively Ability to read, analyze, and interpret technical journals Ability to translate configuration specifications into working device configurations Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) Knowledge in network design, network architecture, protocols and network topology Knowledge in network designing software Knowledge of support systems for network management and element management systems Demonstrated knowledge of DOCSIS 1.0, 1.1, and 2.0; Packet Cable; and DOCSIS Set-Top Gateway. Demonstrated knowledge of Hybrid Fiber Coax and DOCSIS system Demonstrated knowledge of implementing and managing provisioning suite (e.g., dhcp, tftp, dns, time of day) Knowledge in using tools (e.g., network sniffers) Knowledge in remote access solutions Bachelor's degree in engineering, information technology or related field. 4 years Telecommunications/telephony engineering experience. Valid drivers license, satisfactory driving record within Company required standards, and auto insurance, some Travel

Online E-Commerce Marketing Manager

Responsible for managing the daily business operations of the e-Commerce site in addition to managing vendor relationships. The Position will work closely with consumer marketing, product owners, Care, IT and others to manage online sales and marketing strategies. The position is responsible for managing vendor relationships that support the channels within Online: social media, mobile, email, banner-rich media. Further responsibilities include but are not limited to: analyzing sales statistics, conducting online traffic studies and analyzing click-through data. The position will need to work closely with the other e-Commerce team members, stakeholders throughout the organization and strategic vendors to meet goals and objectives. Maintain current information regarding latest technology trends and utilizing the e-Commerce site to provide an advantageous market share. Responsibilities: o Implement and promote the e-Commerce strategy, standards, best-practices and functionality to create a consistent and exceptional customer experience. o Manage all online vendor relationships that support the online channel o Manage online product information, including product detail data. o Detailed planning and scheduling of website operations around promotions and campaigns. o Coordinate all elements of outbound marketing for e-Commerce site. o Ensure key project and program-wide roles & responsibilities are defined. o Project tracking, reporting and monitoring of KPI's. o In support of - Collecting metrics and performing analysis and reporting of website performance and sales statistics. o Drive enhancements and improvements in web operations in support of sales goals. o Maintain leading-edge knowledge of emerging trends in Internet Marketing/e-Commerce, assessing opportunities to incorporate new features and functionality. Qualifications: o Extensive experience in B2C e-Commerce sales and related marketing efforts o Extremely detailed individual that thrives in a fast paced environment o Understands data driven personalization offer / content online presentation o Knowledge of the ATG eCommerce platform a plus o Extensive experience in managing multiple projects along with external vendor relationships o In depth knowledge of web analytics solutions, content management solutions, email marketing, CRM systems, social media, banner-rich media, etc. o Must have the ability to handle multiple priorities and adapt to change o Excellent written and verbal communication skills o Excellent project and time management skills o Ability to travel up to a maximum of 10% (including overnight travel) o MS Office (Word, Excel and PowerPoint) Education and Experience: 8 + years relevant internet and e-Commerce management experience B.A. required (Business or Marketing Concentration preferred or equivalent work experience)

Engineering Application Manager

Manager-Engineering/Manufacturing Applications The Engineering/Manufacturing Applications Manager is responsible for managing the activities of the implementation and support of the global architecture and application framework for product development network, hardware specifications and systems integration. Responsibilities include implementation & support of the company's global architecture and application framework for product development global network, hardware specifications and systems integration. The Manager will also maintain software licensing for Engineering teams, ensure data integrity and provide support services to Engineering group. Qualifications: Must posses 3 years experience in manufacturing and minimum 1 year experience in a supervisory role. Education and/or Experience Required: Bachelor's degree in Engineering with a minor in either Computer Science/Information Technology/Management of Information Systems or Bachelor's degree in Information Technology. Computer Skills: Hands on use of Product Lifecycle Management (PLM), Computer Aided Design (CAD), Computer Aided Engineering (CAE), and Computer Aided Manufacturing (CAM)systems. Other Skills and Abilities: Must be customer focused, work effectively in teams and have excellent interpersonal & leadership skills. Some travel required. Physical Demands: Ability to sit for extended periods, working at a desk and/or attending meetings. Must be able to use various computer and office equipment. Must be able to move throughout the office and manufacturing area and talk/hear or otherwise communicate with employees, management, customers, vendors, and others. Work Environment: Continuous improvement environment

SAP SRM Team Lead

Ground floor implementation of SAP SRM workstream as part of SAP implementation. Assures development and support of an accurate analysis and design of SAP SRM, related SAP and Legacy integration systems that meet specifications and requirements of projects and overall business needs Assures accurate implementation of applications and systems to support the environment that will provide up-to-date information to all areas and levels of the company. Assures development and support of a central SRM Solution that will provide up-to-date information to all areas and levels of the company. Assures development and sustenance of strategic partnerships with business managers to proactively identify and address key competitive indirect / non-trade procurement and sourcing requirements and decisions requiring SRM support. Assures oversight of products and processes within the SAP SRM area including development, maintenance, and continuous improvements in the SRM procurement, sourcing, catalog management, reporting & analytical environment. Profile Accountabilities Assures effective management of change to reach functional and organizational goals by: Translating operating plans into understandable and executable goals Proactively developing inter-functional and intra-divisional relationships Demonstrating creativity by breaking norms and generating ideas Replicating successful endeavors and practices Assures a collaborative environment that fosters and values partnerships, diversity, and trust by: Demonstrating a passion for meeting customer needs and exceeding customer expectations Exhibiting selflessness by helping others become more successful in their roles Sharing talent resources to create or improve business results Actively seeking the ideas of others and valuing differing perspectives Building trust by communicating honestly, directly, and candidly Position Essential Functions Ability to manage the SAP design blueprint, build of configuration and testing of the solution Ability to learn and leverage the Back Office toolsets Ability to determine the business needs of application users and map to a process design document (flows and definitions) Ability to manage the design, configuration and troubleshooting of SAP SRM objects Ability to manage the design and test interfaces to SAP SRM Ability to plan, manage and execute Unit test, Integration tests and User Acceptance test Ability to plan, manage and execute SAP cutover tasks Ability to analyze potential gaps and recommend configuration and non-configuration solutions Ability to manage the design and testing of workflows, interfaces, enhancements, forms and reports to meet user requirements Ability and experience analyzing enterprise software and make recommendations on best course of action Assures timely completion of assigned IS projects within the project expectations. Must possess exceptional verbal communication skills. Position Specifications: Bachelor's degree required Job Experience: 5+ years minimum experience in SAP MM configuration and programming. SAP SRM - Purchasing SAP SRM - Vendor and Material Master data Integration SAP MM/Finance - Source Lists / Pricing configuration, AP processes, matching, etc SAP SRM - Catalog Configuration and management - CIF, Punchout, Manual catalogs 3+ years minimum experience as a configuration analyst during an initial SAP implementation, to include maintenance and support post-implementation Experience with the following configuration: Purchasing order types, movement types, purchasing, vendors, pricing, receipt processing, invoice processing/3 way match, sourcing, copy control, organizational hierarchies and material configuration as well as, potential IS-AFS specific configuration. Potential integration to SRM Functional Specification development (WRICEF) Business process procedure development (BPP) Business Process Requirement development (BPR) SAP IS Apparel Footwear Solution (AFS) (optional - preferred) SQL Server Environment (optional) SAP BI / BW Exposure Willingness to mentor junior staff Strong conceptual, analytical and problem-solving abilities Well-organized and able to prioritize and coordinate simultaneous tasks and projects while addressing customer needs. Strong interpersonal and communication skills Project management experience helpful but not required Configuration and project implementation Familiar with complex system languages and application development ASAP Methodology for Software Development (Preferred)

SMB Sales Rep

Marketing and technical sales experience is required. Product training is available. The product line includes, but is not limited to: voice and video over IP, advanced routing and switching, web collaboration, wireless, storage networking, security, broadband, and content networking. Qualifications : Responsible for new business, account penetration, and retention with those companies with greater than 50 employees up to approximately $ 99M in domestic annual revenue : Understand client's infrastructures; compare and contrast this infrastructure to the solution. : Provide external assistance on manufacturer product lines; communicate these plans to clients and potential clients. : 3 - 5 years of successful business development and sales experience is required. : Identifies, creates and implements action plans for Key/Focus accounts. : The ideal candidate must possess good customer presence with a demonstrated ability to develop new business. : Lead strategic sales initiatives to closure, and maintain relationships to ensure the highest level of customer satisfaction. : Candidates must have competence in all methods of demand generation and relationship management techniques, including, but not limited to cold calling, event coordination, and other methods used to create and drive business opportunities. : The ideal candidate will be a well-organized, self-starting, prolific communicator and have the ability to master complex selling environments. : The position requires extensive business management skills including proficiency in developing quarterly and annual strategic plans as well as short-term sales forecasts. : A key component of this role will be this person's ability to work with Cisco, EMC, VMWare and Tandberg sales teams to drive opportunity development in order to fit unique customer requirements.

RPG Programmer

Analyzes problems in terms of detailed requirements. Designs detailed flow charts. Verifies program logic by preparing test data for trial runs. Tests and debugs programs. Prepares run sheets for routine programs. May also do coding from flow charts, assist in determining the causes of computer or program malfunctions, and confer with technical personnel in systems analysis and application planning. Develops, tests and maintains code using software development methodology and appropriate technologies for the system being used. Develops, tests and maintains correspondence documents using software from an outside vendor. Works closely with Business Analysts to develop detail systems design and written test plans for on-line and report application programs. Performs analysis on projects and provides a project plan that shows the tasks needing to be completed and a time estimate for each task. Provides status reports that give a detailed description of the current project's progress and indicates time devoted to each task of the project. Participates in design walkthroughs with appropriate focus groups and related users to verify accuracy of design in meeting business needs. Prepares installation instructions and coordinates installation procedures with the Quality Control Specialist. Supports and troubleshoots application code problems with IS and user staff. Coordinates programming efforts performed by in-house programmers or outside consultants to ensure that all programming is completed according to the project plan. Required Qualifications BA/BS: Bachelor's degree in Computer Science, Information Systems Experience: Minimum three years experience in appropriate technologies for the system being used. Experience with RPG and iSeries(AS400) required. Experience in structured design/programming and well-documented coding. Experience with structured systems development methods. Preferred Qualifications Experience in the managed care, healthcare, or insurance industries a plus.

Professional Services Customer Service Engineer

Candidate for this position must be CCIE certified. Professional Services Engineer would be preferred. Management experience would be a plus. Pre and Post Sales Engineer responsibilities for a Cisco Gold partner.

Sr. Java Web Developer

Under general supervision, designs and builds web pages using a variety of graphics software applications, techniques and tools. Designs, develops and codes the most complex business logic components of the design in native JAVA deploying in enterprise JAVA Bean technology. Oversees the overall design and codes the most complex components of the application's user interface features, site animation, and special effect elements in support of the business areas strategies and goals. Translate application storyboards, use cases and web-page concept designs into functional, dynamic web pages. Develop and unit test complex application web modules. Develop complex application business logic using Java. Design and code the integration of the application business layer with the external application components. 1. Must be an expert on J2EE technologies (Servlets, JSP, JDBC, JSF, etc) 2. Must be an expert on struts, tiles, facelets 3. Experience with MyFaces Trinidad, RichFaces, ICEfaces a plus 4. Must have experience with IBM RSA 7.0, Oracle, Weblogic 9.2. 5. Must be familiar with best practices (eg secure programming, Java patterns, code unit tests first) 6. Experience with IBI Webfocus is a plus 7. Will be expected to fully document work and provide instruction, mentoring and training to staff as required

SQL/Oracle DBA

A SQL and Oracle DBA combined. Additionally the candidate needs Sun experience

Business Data Analyst

Interprets results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining independently. Designs, develops, implements and maintains business solutions. Works with main clients, project and business leaders to identify analytical requirements. Provides tutorship to junior analysts. Requires a bachelor's degree in area of specialty and 4-6 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. : Acts as a liaison between various local technology teams, support teams, and business units to analyze, document, review, and secure agreement on business requirements for local Venues. : Assurance that alignment with global standards is met. Leadership in suggestion/implementation of new and better process standards. : Owns Venues Specific Product Functional Specifications (PFS) component requirements, and organizes the test cases (documenting the steps) which arise from them, including analysis/guidance with automation. : Responsible for various data testing aspects of the product, including both test case creation and execution : Interaction with clients and internal support groups to analyze and respond to requirements and certain service issues. : Participate in analysis and recommend of various standards for global BA group. : Review/Analyze/Advise requirements and impact of complex new venues and Day 1 changes : Bachelors Degree in any discipline : Excellent verbal and written communication skills. Ability to establish successful and results-oriented working relationships with a diverse set of personalities. : Fair knowledge and understanding of technology concepts, including the ability to acclimate quickly to unfamiliar environments. Emphasis on infrastructure applications and networking. Experience with command language operating systems (i.e. DOS or UNIX) : Excellent analytical abilities. Ability to challenge status quo and suggest solutions for a variety of organizational, process, and technical issues. : Superior initiative - consistent behavior of self-motivation to drive self and team : Excellent Time Management - Ability to prioritize, multi-task, and excel in a fast paced environment : Possess and display a high level of motivation, including the ability to inspire others to a higher standard. : Job function - direct feed, data modeling : Data testing, working with developers, run through test scripts : Platform - Windows based : Candidate needs a strong technical background Desired Skills : Bachelors Degree in Computer Science, Mathematics, or MIS : Previous Technical Writing experience, especially in the area of requirements documentation : The ideal candidate will possess at least 5 years experience within financial data related environment : The ideal candidate will have experience working with financial market data feeds from a variety of exchanges/contributors.

Development Business Analyst

UNIX Systems Engineer

Builds, develops and manages all aspects of UNIX environment. Requires a bachelor's degree or 5 years of experience in the field. Familiar with ITIL, Networks (LAN/WAN), Storage and VMware. Capable of creating/updating documentation (run books and Visio diagrams). Relies on extensive experience and judgment to plan and accomplish goals. Self motivated.

Implementation Engineer

Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Performs system backups and recovery. Maintains data files and monitors system configuration to ensure data integrity. May require a bachelor's degree in a related area and 3-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. A certain degree of creativity and latitude is required. Essential Day-to-Day Responsibilities: The position will require the successful candidate to be able to multi task across numerous projects in the Operations unit. As such will need to prioritize and manage work load accordingly. The successful candidate will be primarily responsible for delivering key parts of the projects assigned to them. The ability to follow standards and processes (such as change and release management) is a must for this role. Ability to work with large groups / teams and individually with minimum supervision. Prioritize and mange work load accordingly to achieve the required deadlines. Ability to multitask, and work under pressure with changing priorities is essential to this role. Be self-motivated and self-reliant. The successful candidates will posses good communication skills (both written and verbal) and excellent interpersonal skills. A background in a busy operational or service delivery environment would also be advantageous. Additional Information: An advantage for the successful candidate to have is experience in both Solaris and Windows operating systems. Qualifications: BS in IT or CS preferred Required Skills o Windows 2003 Installation / Administration. o MS Clustering. o Active Directory Administration. o Excellent understanding of IP networking on Windows 2003 Server and firewall technologies. o Produce service documentation for support to the required high standard. o ITIL Based release management / change process. Desired Skills o Veritas Clustering. o SAN configuration on UNIX and Wintel OS. o Server PCI cards including Emulex HBA o Tivoli suite of management products such as TPM, ITM. o MaCafee antivirus suite. o Automated patch deployment. o Patching of both Unix and Wintel OS. o Web server technologies such as IIS / Apache. o Database knowledge such as MS SQL. o Virtualization technologies such as VMware. o Microsoft Certified Professional (MCP) certification. o Microsoft Certified Systems Engineer (MCSE) certification. o Microsoft Certified Systems Administrator (MCSA) certification. o Sun Certified System Administration. o Windows 2008 Installation / Administration. o Solaris Installation / Administration including v10. o Solaris package management. o Solaris Jumpstart. o Experience with IBM BladeCenter technologies and HP DL and BL line of servers

Desktop Support

Desktop support technician images, configures, and deploys computers, printers, and other peripherals. Some projects will require moving these types of devices from one location to another. The technician is required to install software and have the ability to troubleshoot basic PC configuration issues. A+ certification required.

Business Analyst

Mid-level Business Analyst Detailed oriented Flexible Ability to work in fast paced environment with aggressive timelines Creating use cases Creating work flows Turning requirements into design specifications Experience working with a traceability matrix Experience with SharePoint Experience with e-commerce is preferred, but would help make this candidate a top contender Candidate will be liaison between Web development team and PMO group Candidate will be liaison between Web development team and PMO group

Specialist, Training ERP Implementation

Position Accountabilities o Assures the development of learning/training materials and content for ERP applications and tools. o Assures strong partnerships with project team and Subject Matter Experts (SMEs) to develop, revise and document all ERP training materials and programs. o Assures end users receive effective application - specific ERP training contact. Position Essential Functions o Design, develop, revise, document and implement conceptual and technical training materials/curriculum for ERP enabled business transformation. Materials may include online learning, simulations, job aides, Quick References Guides (QRGs), student guides, business process flows, End User Procedures (EUPs), business scenario-based exercises, knowledge checks, training data and instructor guides. o Collaborate with Subject Matter Experts (SMEs) to gather necessary data, raw content, learning objectives and business-specific information necessary to design training curriculum and define desired learning outcomes. o Design courseware that enables the end user to achieve the stated outcomes, including an appropriate assessment of learner achievement. o Partner with training team leads and business resources to create and deliver training with expert knowledge on business processes and how to apply these processes utilizing SAP. o Analyzes designs, develop and implement training curriculum using instructional systems design principles, best practices and adult learning theory. o Ability to apply instructional design methodologies to develop online learning and Instructor Led Training (ILT). o Ability to document online learning and leverage storyboard content based on design outlines, typically based on the business process. Include right balance of conceptual material and interactive hands-on practice. o Provide detailed quality assurance for training courses prior to deployment and end user support after course deployment. o Communicate frequently and effectively with stakeholders to ensure that training goals and objectives are fulfilled. o Collaborate with training leads, peer training developers, consultants and Subject Matter Experts (SMEs) within the project team. o Ability to work independently (self-starter), without close supervision and meet deadlines. o Ability to manage multiple development assignments concurrently. Position Specifications Educational Preference: Bachelor's Degree in business related field is preferred. Job Experience: o Knowledgable of SAP - MM, SD and WM modules o Experience developing paper-based courseware using MS Office applications (Word, PowerPoint, Excel, and Visio) and curriculum development and/or experience testing and documenting online learning courseware and building storyboard templates. o Experience with SAP - SRM, SCM, IM, and APO modules is also preferred. Computer Experience: Microsoft Office Suite, OnDemand, uPerform, Info Pak, Resite, Captive, Flash, Java and SQL are preferred.

Sr Software Developer Java-Sterling

Assures accurate analysis and design of systems that meet specifications and requirements of projects and overall business needs. Assures accurate implementation of applications and systems to support the environment that will provide up-to-date information to all areas and levels of the company. Assures timely completion of all assigned IS projects within the project expectations. Responsibilities: Assures effective management of change to reach functional and organizational goals by: Translating operating plans into understandable and executable goals Proactively developing inter-functional and intra-divisional relationships Demonstrating creativity by breaking norms and generating ideas Replicating successful endeavors and practices Assures a collaborative environment that fosters and values partnerships, diversity, and trust by: Demonstrating a passion for meeting customer needs and exceeding customer expectations Actively seeking the ideas of others and valuing differing perspectives Building trust by communicating honestly, directly, and candidly Position Essential Functions Develops and maintains complex applications using a thorough understanding of a number of technologies. Leads small groups with specific tasks within a project, including timing coordination with overall project Develops, executes and continually improves project plans, quality assurance, and clear documentation Establish, maintain and evolve code standards Gathers and continually improves cross-functional business area knowledge Writes quality code to create business solutions and automate business processes and systems Provides analysis, design and documentation for projects Communicates with business units to receive user requirements Responds promptly to business requests Solicits customer feedback to ensure the proper outcome Assists IS personnel in troubleshooting problems Assesses the use of proper technologies for specific projects Develop software by participating in all aspects of application development Stays educated and strives to use the adopted toolset in the best possible way and to become knowledgeable on new application development technologies as they are adopted Mentoring and coaching junior associates On call support for system issues Position Specifications Bachelor's degree required or equivalent work experience. Experience implementing and supporting Sterling Commerce Order Management 5+ Years Knowledge of Java & JSP Java J2EE Knowledge RSA, Eclipse, JBOSS XML Unix or Linux Knowledge (Preferred) Strong knowledge of SQL and Database. View & Stored Procedure Development (T-SQL) Relational Database Design SQL 2005 & 2008 Experience Web Services development experience required. Knowledge of Subversion and Team City (Preferred) Knowledge of Microsoft.NET & C# is desired but not required. Conceptual, analytical and problem-solving abilities Strong interpersonal and communication skills Model View Controller Spring (and Struts) framework experience (Preferred) Strong organizational skills Experience with development methodologies (Agile method a plus) Microsoft Applications Familiar with complex system languages and application development NOTES: o MUST BE AT EXPERT LEVEL WITH STERLING not just JAVA

Help Desk Representative

- Assures world class customer service to resolve issues swiftly and accurately and to meet business needs including: o High quality communications via phone, email, service tickets and other types of documentation o Effective troubleshooting techniques o Proper evaluation and escalation of service tickets o Bring resolutions to problems and ensure we are performing the right jobs to meet our business needs - Assures problem resolution by initiating and tracking problem assignments to technical resources, vendors, and so forth, and by keeping the customer updated on the status of problem resolution Profile Accountabilities - Assures high performance and customer focus from all direct reports for cross-functional impact by: o Motivating and inspiring team to achieve their highest potential o Providing ongoing coaching and performance feedback o Providing the opportunities and tools direct reports need to grow and gain the skills and knowledge needed to realize their potential o Attracting talent and selecting high caliber people of diverse cultures, backgrounds and experiences from both inside and outside of the organization o Delegating authority and encouraging staff to take calculated risks o Adapting style to capitalize on different talent - Assures effective management of change to reach functional and organizational goals by: o Translating operating plans into understandable and executable goals o Proactively developing inter-functional and intra-divisional relationships o Demonstrating creativity by breaking norms and generating ideas o Replicating successful endeavors and practices - Assures a collaborative environment that fosters and values partnerships, diversity, and trust by: o Demonstrating a passion for meeting customer needs and exceeding customer expectations o Exhibiting selflessness by helping others become more successful in their roles o Sharing talent resources to create or improve business results o Actively seeking the ideas of others and valuing differing perspectives o Building trust by communicating honestly, directly, and candidly Position Essential Functions - Develop, Implements and continually improves programs and processes to provide: - Effective customer service that resolves issues timely and accurately, meeting the customer's needs - Help desk system and workflow tools for task management and tracking - Prompt response to customer - Realistic action plans, goals and objectives; strong team morale, and commitments to goals and objectives - Quality assurance and best practices - Documentation and communication to customers that is easy-to-read and understand without technical jargon - Works as a liaison between the customer and I.S. or other functions to maintain and ensure that we are a "service bureau" for the customer Position Specifications Associate or Bachelor of Science degree in Information Systems or related field THIS POSITION REQUIRES A CRIMINAL/CREDIT BACKGROUND INVESTIGATION BEFORE OFFER. 3-5 years experience in similar Information Technology or Support Services environment Computer Experience: Experience working with PC Hardware Keyboarding skills and basic use of Word and Excel

Support Engineer

Support Engineers are expected to be the first line representatives of the company through direct interaction with clients. Engineers are expected to provide expertise to customers on open source technology solutions in a timely and professional manner. Job Requirements: o Associate's degree or Trade School certificate in a related field o Bachelor's degree a plus o Passion for Linux and Open Source o Understanding that Customer Support and Enterprise are a state of mind o Shift flexibility o Ability to have fun in a hectic environment and put customer needs first o Strong skills with solution design, solution development, technical performance and networking o Outstanding problem solving and leadership skills o Excellent organizational skills and ability to adapt easily o Ability to prioritize and work around deadlines o Superior communication and interpersonal skills and ability to work well within a team o Ability to communicate effectively through written communication o Must be flexible, dependable, and able to multi-task with priority o Knowledge of Linux, OS/X and related web software (Apache, J2EE, etc) o Understanding of IP and LAN & WAN connectivity o Understanding of DNS o Ability to remain professional, confident and patient at all times o Must be a team player o Willing and able to learn new job functions and knowledge o Understanding of firewall security systems basics o Ability to stay current on new technologies that can be utilized to benefit the client o Fostering a collaborative environment by mentoring less skilled and/or new engineers o Ability to manage physical hardware administration Desired Skills: o Demonstrated technical Linux administration skills on RedHat Enterprise Linux o Experience with project leadership, as well as product, services and solutions management o Experience with Java/J2EE application servers, including Tomcat, Resin, and JBoss o Experience with Ruby on Rails deployments o Experience with PHP deployments o Experience with local area and wide area network administration o Experience with VMware Support Engineers must possess the ability to work well in a Network Operations Center and function in a fast-paced environment. Engineers must possess the ability to think on their feet and adhere to a strict SLA at all times. Engineers must be capable of understanding the need to put customers first.

SAP SD Functional Analyst

Long term SAP Functional Analyst with expertise in SD and PP-PI for a production support role. This person will interface with Business Owners, Technical Teams, and System Users to deliver high quality and accurate business solutions. The group performs logistics support (recording production, scheduling and fulfilling bulk shipments, shipment quality inspection plans, recording assay results and tracking compliance). This position will serve as a key resource for day to day and on-going SAP related activities including configuration and support of the SAP SD, PP and QM modules. This group is responsible for logistics (recording production, scheduling and fulfilling bulk coal shipments, and shipment quality inspection plans, recording assay results and tracking compliance). Knowledge of TSW would be ideal. This is a support role working with our users to facilitate the business process. The SAP skills are important but any candidate will have to learn the business process. This position will share on-call (24/7) responsibilities (on every 3rd week). Activities require transaction level, master data, and configuration knowledge, with good analysis and communication skills. Project work involves acting as the key contact with the business users to develop additional/custom functionality to enhance existing functionalities by articulating requirements and translating them into effective solutions. Job Requirements: * Candidates should have a Bachelor (or a more advanced) Degree (preferably in an Engineering discipline) * Candidates must have 5+ years experience in SAP ECC 6.0: SD with PP-PI and QM preferred. * Strong verbal and written communication skills * Strong teamwork and interpersonal skills * Ability to multitask effectively in a fast paced environment * Action oriented with strong analytical and problem solving skills

Microsoft CRM Dynamics Developer

: Act as technical lead of large projects through the life cycle including developing project plans, coordinating team staff assignments, and monitoring projects against budget and project plans. : Analyze business requirements, develop functional specifications and perform gap analysis of existing information systems. Develop high-level technical specifications and detailed program specifications. : Provide guidance in the application toolset required to code, test and troubleshoot applications for new development and on-going support, and direct the activities of all technical resources on the project. : Ensure users' expectations are met, gain understanding when desired outcomes are not feasible and provide alternative solutions to meet objective(s). : Design and develop software for new functionality, improvements and system longevity. : Conduct feasibility studies and perform cost/benefit analysis for IT projects. : Ensure all documentation of technical architecture and systems are complete. : Provide training and guidance to team members and users as required. Job Requirements : Required: : Bachelor's degree or equivalent experience. : 8+ years experience in programming/systems analysis. : Advanced project management skills. Demonstrates an ability to evaluate project objectives and scope for feasibility, understanding, scheduling, and ensure projects meet budget and plan criteria. : Advanced ability to translate business needs and problems into systems' design and technical solutions. : Expert knowledge of structured and object oriented programming, relational database design, operating systems, networking concepts, and systems integration : Ability to work outside normal business hours with users in different time zones : 2+ years experience supporting and modifying Microsoft CRM system. Preferred: : Master's degree and/or LOMA certification. : Microsoft Certification. : Microsoft CRM Bootcamp. : Oracle Certification. : 9+ years experience in programming/systems analysis. : Experience upgrading Microsoft CRM from a prior release.

ETL Architect

This candidate will have experience with Business Objects Data Integrator and should have in-depth knowledge of data warehousing and business intelligence concepts with experience and understanding of BI data modeling and designs, ETL activities, complexities and tools, task estimation and project management, and database design and performance issues. This position also requires experience on multiple platforms including versions of Linux, Windows and Oracle. Experience presenting, comparing, architecting solutions among one or many of these BI suites in varied industries is preferred along with experience presenting complex concepts and forward thinking ideas to steering committee and executive level clientele. ESSENTIAL JOB FUNCTIONS : Work independently within a business area and assist at the enterprise level to influence the technical decisions during all phases of the project. : Know the relevant issues and considerations in selecting both technical software packages and vendors including their capabilities, the clients who have installed them, and user experiences with them. : Design and construct interfaces across platforms : Manage client expectations and balance the needs of the company and the client to ensure satisfaction for both. : Influence decisions and project direction at the executive level. JOB QUALIFICATIONS : Bachelors Degree or equivalent work experience : More than 9 years of total IT experience, with more than 5 years of solid experience in Data Integrator (Business Objects)/ETL and more than 5 years of experience in Data Warehouse. : Must have strong expertise in ETL architecture and hands-on efficient / scalable Data Integrator (Business Objects) ETL Design and Development. : Must be proficient in different system performance enhancing design options in Data Integrator (Business Objects)/ETL. : Experience in Business Objects is preferred. : Excellent communication is a Must. Strong ability to work as an individual and as a Team player. : Over the years has established self as a strong developer and grown into an architect. Experience in complete lifecycle of DW and ability to present design concepts to the team.

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